Medical Call Center Representative
4 weeks ago
**GENERAL JOB DESCRIPTION**: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.**ESSENTIAL FUNCTIONS**:
- Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
- Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
- Record all new patient demographics and update existing accounts in Athena.
- Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
- Create EMR entries for cancelled appointments.
- Cancel patient appointments as directed by patients, providers, or Service Center Manager.
- Complete all scheduling tasks, messages, requests, referrals, and faxes.
- Confirm Appointments as needed.
- Perform audits on physician schedules to capture and correct any scheduling discrepancies.
- Process and complete online appointment scheduling
- All other duties as assigned.
**QUALIFICATIONS**
**Education**:
- High School diploma
**Experience**:
- Previous experience in a medical office setting
**Licensure**: N/A**Special Skills**:
- Knowledge of medical and insurance terminology
- Attention to detail
- Ability to effectively communicate both orally and written
- Ability to work in a fast paced environment
**Physical Demands**:
- Must have adequate visual acuity to read, the ability to interpret and understand written material.
- Must have full range of body motion including manual and finger dexterity and eye-hand coordination.
**Environmental Working Conditions**:
- Continuously handle multiple tasks simultaneously and work as a part of a team
- No conditions of chemicals/fumes/odors and dust/messiness
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