Contact Center Representative

Found in: Careerbuilder One Red US C2 - 2 weeks ago


Austin TX United States Greater Texas Credit Union Full time
Job Description

What's in it for you as a Contact Center Representative:

  • Hybrid position
  • Training and ongoing coaching to learn highly desired skills for career development. 
  • Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.? 
  • Greater Good: 16 hours paid volunteer time per year
  • Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

  • Monday - Thursday, 8:00 am - 5:00 pm
  • Rotating Fridays, 9:00 am - 6:00 pm
  • Rotating Saturdays, 9:00 am - 1:00 pm
  • Flexibility required - extended hours, based on company needs

What you'll do as a Contact Center Representative: 

In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

  • Assist members by phone with questions regarding their accounts and offering solutions.
  • Educate members on credit union products and services.
  • Process basic financial transactions: transfers, check orders, loan payments.
  • Meet key performance indicator (KPI) metrics to maintain top-tier member support
  • Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.

Qualifications

Must Have as a Contact Center Representative:

  • 2+ years in a customer service role or professional experience.
  • Must have a pleasant and professional speaking voice.
  • Confidentiality and attention to detail is a must.
  • Someone who can confidently talk with a variety of people.
  • Teachable, can-do attitude, a sense of humor :)

Nice to Have as a Contact Center Representative:

  • Bilingual in Spanish and English.
  • Previous Call Center experience.
  • Previous Financial Institution experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PandoLogic. Keywords: Call Center Representative, Location: AUSTIN, TX - 78703

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