Technical Account Manager

3 weeks ago

Grand Rapids, United States SoundTech, Inc. Full time

The **Technical Account Manager** works to improve SoundTech’s market position and achieve financial growth. The Technical Account Manager is responsible for maintaining and building key customer relationships, management of customer accounts, and working to present new business opportunities including new product offerings, new process capabilities, new market expansions and building a business case that supports pursuing those opportunities, as well as maintaining an extensive knowledge of current market conditions and trends. The Technical Account Manager maintains customer contact, working in conjunction with the Product and Business Development Manager (PBDM) during concept, quoting, design, engineering, development, testing, prototype, and launch process. The Technical Account Manager fills a sales position within the company to maximize revenue for the organization by working within the Business Development Team acting as the liaison between SoundTech and the customers. This position will also work closely with the Engineering Team to develop samples and launch new products through completion.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Works at the direction of the PBDM to manage customer accounts. Responsible for supporting customer new product design and development activities.
- Manages a set of accounts, which involves routinely meeting, in person, to advance development project, understand business needs, ensure customer satisfaction, and build on existing relationships.
- Reports important information back to the PBDM and other key players regarding actions items, deliverables, and strategies to grow the business.
- Responsible for generating customer quotes and pricing adjustments for review.
- Assists in the costing process to form detailed and accurate quotes.
- Analyzes customer accounts, identify trends, and develop proactive strategies to increase profitability.
- Provides the customers with detailed information about SoundTech capabilities and products.
- Responsible for achieving year over year growth.
- Monitors customer, market, and competitor activity to identify new technologies, products, and threats.
- Discovers potential business opportunities by discovering and exploring opportunities with new and existing partners.
- Maintains a working knowledge of new technologies which may improve operations and develops recommendations.
- Builds business cases for new opportunities by analyzing market strategies, deal requirements, market size potential, and financial viability. Presents to the PBDM for review.
- Works with manufacturing engineering to understand equipment feasibility and capabilities.
- Determines cost effectiveness, profitability, and customer demand strategies for new and existing products.
- Assists with development of prototypes, working designs, and product builds as directed.
- Responsible for verifying testing activities have been completed for customer programs as it relates to qualifying new products and processes (validation) as well as certifying compliance to existing standards. Reports findings to PBDM and other key players.
- Assist and support setup of new parts by drawing or verifying AutoCAD files. Coordinate and maintain CAD drawings and documentation used throughout the product design and bidding process. Update working drawings, complete red-line documentation, and communicate changes with the customer design teams.
- Professionally represents the organization at all times and works to continually enhance organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Creates a positive culture at SoundTech. Promotes our core values and positions the company in a positive view in all interactions.
- Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
- Protects organization’s value by keeping information confidential and secure.
- Special projects and other duties as assigned.

**SKILLS | QUALIFICATIONS**
- Bachelor’s Degree in Engineering, Engineering Technology, Business Management, Supply Chain Management, or related field required
- 3-5 years’ experience in technical sales in a manufacturing or supply chain setting strongly preferred
- Must be self-driven and motivated
- Must possess superior time and project management skills
- Excellent computer skills with Microsoft Office Suite, including Outlook, Excel, Word and PowerPoint
- Able to draw and dimension 2D shapes in AutoCAD
- Excellent written and verbal communication skills
- Ability to read and interpret technical drawings and specifications
- Ability to maintain high standards of professionalism in a customer-centric role; previous customer service experience strongly preferred
- Ability to build and maintain trust-based customer relationships
- Ability to work cross-functionally and collaboratively with all lev

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