Sales Completion Specialist

1 month ago

Phoenix, United States Goodmans, Inc. Full time

The Sales Completion Specialist executes the order-closing process which includes issue resolution coordination, work order closure, and invoicing;

collaborates with cross-functional leaders and employees to share knowledge and improve outcomes.

**ESSENTIAL FUNCTIONS**:
**PROBLEM-SOLVING**:
Reduce human struggle and waste.

Highlight, track, and help solve problems.

Use the following framework for problem-solving:

- Document Current Condition
- Plan
- Do
- Check
- Act

Share and test knowledge and ideas that improve the quality and speed of workflow.

**PERFORMANCE**:
Provide project and customer-appropriate solutions that help us win and retain customers.

Identify and document the root cause of punch list items.

Create solutions and determine additional product needs.

Order parts to resolve punch list issues when caused by Operations or a Manufacturer.

Pursue labor reimbursements to assist with cost recovery for defects.

File freight claims.

Generate and distribute customer invoices.

Generate purchase orders to reflect customer expectations and job site efficiencies.

Response times and quality of internal and external communications and deliverables must meet or exceed

customer expectations.

**FOCUS ON ACHIEVING CORPORATE OBJECTIVES**:

- Reduce Punch Lists
- Improve Margins
- Fill the funnel
- Prepare installation for success

**DEVELOPMENT OF SELF AND OTHERS**:
Commit to continuous learning about:

- Goodmans History
- Goodmans Process
- Technology
- Product Applications
- Product Specifications
- Product Installation
- Communication and Presentation Skills
- Workplace Health and Safety
- Engagement in our Community
- Mentorship
- Sharing Knowledge

**VALUES**:
Model behavior that is aligned with our values:

- People - The welfare of our people is our priority.
- Connectedness - Goodmans is not isolated, we are connected the community and the planet.
- Foresight - Goodmans never stops thinking.
- Improvement - Goodmans will continually seek improvement.
- Transparency - We will be open and honest in our interactions with employees and customers.

**CULTURE**:
Model behavior that promotes our culture:

- Make the customer’s day better
- Inspire the community with our purpose
- Be excellent, together
- Invest in the growth of our people
- Celebrate success
- Learn from mistakes and teach others

**QUALIFICATIONS AND COMPETENCIES**:
Three years experience in a similar or related field or College Degree in Supply Chain Management. Strong product

and technical knowledge of major contract furniture manufacturers.

**COMPETENCIES**:
Accountability and Consistency Communications Effectiveness and Customer Focus

Goal Driven Initiative and Positive Attitude

Problem-Solving Professionalism

Teamwork Training and Personal Development

Customer Service Safety

Process Knowledge Product Knowledge

Project Knowledge Quality Focus

Space Planning Time Management

**PHYSICAL REQUIREMENTS**:See document related to physical requirements for Sales Completion.

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