Training Instructor/delivery Specialist

2 weeks ago


Baltimore, United States Adaptation Full time

**Position Description -** Training Delivery Instructor required to provide support for a Customer Service Center Training Program our Baltimore Maryland location.

**Employment Type - **Full Time Employee

**Location**:Baltimore, Maryland (Position requires Monday - Friday on-site attendance in the Baltimore Maryland office)

**Responsibilities**:
**Training Content Knowledge Transfer**
- Utilizing Microsoft Office tools (Word, PowerPoint, Excel), use training materials including Course Outlines, Course Presentations, Instructor Guides, Participant Guides, Job Aids, and Course Evaluations to support delivery of training.

**Training Delivery**
- On-going classroom training for customer service representatives in 2 week intervals.
- Delivery of business process and system transactional based training curriculum via instructor-led training, hands-on training, and one-on-one coaching.
- Logging of open items, tracking of open items to resolution, trainee feedback.
- Train and Mentor current customer service representatives to be able to become trainers, using an existing train-the-trainer program.

**Post-Training Activities**
- Submission of attendance logs, course evaluation summations, monthly progress reports.
- Post training evaluation of training curriculum and documentation.
- Communicate recommendations to update training courses and training materials based on post-training evaluation and feedback.

**Qualifications and Experience Required**:

- Undergraduate degree with at least 5 years experience in a corporate or public sector environment.
- 5 years experience - Instructor Led Training Delivery in a wide variety of room & on-site settings.
- 5 years experience - Instructional Design / Training Development
- Must possess exceptional interpersonal skills and superior oral and written communication skills.
- Strong organizational, time management, prioritization, conceptual, and planning skills.
- Proficient in Microsoft Office tools (Word, PowerPoint, Excel).


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