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Lead Maintenance

4 months ago

Austin, United States Arnold Grounds Property Management Full time

The Lead Maintenance participates in and supervises the process of preparing apartments for new residents, responding to and completing resident requests for maintenance and implements programs that promote a high level of customer service. The Lead Maintenance oversees and ensures work quality of the maintenance staff and performs all duties in compliance with all federal and state laws pertaining to the apartment industry including Fair Housing. This position reports directly to the Community Manager and has supervisory responsibility over all maintenance employees, groundskeepers and housekeepers.
- Essential

**Responsibilities**:

- Acts as a role-model to the maintenance staff and creates a positive work environment by leading the maintenance staff in delivering and promoting excellent customer service and supporting the resident retention and maintenance goals of the community at all times.
- Trains, schedules, develop and manage the performance of the maintenance staff to ensure the maintenance goals of the community are being met. Ensures that the maintenance staff complies with company policies and safety standards.
- Assists the Community Manager to develop the annual operating budget for maintenance categories and manages the maintenance and apartment turnover expenses to ensure that they stay within budget.
- Performs community maintenance functions as a working supervisor in the areas of electrical, plumbing, heating, cooling systems (in compliance with EPA), painting, and carpentry, masonry, and roofing and fence systems repairs. Performs any and all maintenance tasks required of subordinates as necessary to ensure deadlines are met.
- Conducts periodic inspections to ensure work quality and identifies maintenance needs of community.
- Develops community preventative maintenance programs and schedules and ensures that the apartment community assets are preserved and in good repair.
- Schedules work, set priorities, and assigns maintenance responsibilities in order to achieve site maintenance standards for resident satisfaction and efficiency.
- Manages the apartment turnover processes to ensure an adequate inventory of apartments is available to meet the marketing and leasing efforts of the community. Schedules subcontractors or assists in the apartment turnover process as necessary. Inspects all apartments to ensure they are ready for new resident move-ins.
- Follows company and community procedures for purchasing and storing maintenance materials and supplies. Develops an inventory control system to ensure cost efficiency and effectiveness in materials on hand. Stays up to date on vendor services, products and pricing. Sets up and maintains maintenance shop and storage areas that are clean and organized.
- Schedules maintenance staff to handle emergency maintenance requests in the evenings, on weekends and holidays. Acts as back-up for after-hours maintenance emergencies. Depending upon community size, May ne regularly scheduled to respond to after-hours maintenance emergencies.
- Adheres to community standards for site appearance and curb appeal. Directs the maintenance staff and participates in maintain cleanliness of grounds, building exteriors, curbs, breezeways and amenities.
- Monitor the quality of all vendors and contractors and ensure scheduled work is completed on time.
- Promote the company safety standards. Conducts monthly safety meetings and inspections in accordance with company policies and procedures. Reports safety violations immediately to the Community Manager. Acts as a role model in following safety procedures and utilizing all safety equipment as necessary.
- Complies with all administrative procedures. Reviews and completes all maintenance forms accurately and in accordance with established community deadlines (i.e., time sheets, turn over cards, on-call logs, site inspection logs, service requests, pool logs, maintenance & cleaning checklists)
- Ensures that all routine lighting inspections are completed, and burnt-out bulbs are being replaced as necessary
- Participates in mandatory training programs.
- Responsible for possessing and maintaining personal hand tools, reporting to work on time as scheduled and in proper uniform.
- Minimum Knowledge, Skills, and Abilities
- 1. Ability to communicate effectively with Community Manager, Regional Manager, residents and subordinates.
- 2. Proven abilities and proficiency performing maintenance in all of the following areas: electrical, plumbing, appliance repair, carpentry, painting, pool maintenance & cleaning, carpet repair & replacement, roofing, furnace and air conditioning repair.
- 3. Excellent supervisory and training skills.
- 4. Excellent customer service skills.
- 5. Good interpersonal skills and the ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds.
- 6. Ability to manage and lead a team to achieve maintenance and community goals.
- Education and Experience Required