Pharmacy Liaison
2 months ago
Welcome to Clearway Health - a recognized Great Place to Work® and destination organization We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five Values to provide best in class experiences for our
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- This pivotal position serves as the bridge between patients and pharmacists, employing a hands-on approach to deliver top-tier patient care. You will have a strong focus on customer service, serving as a pillar in reshaping both patient care and business excellence. It is more than a mere job; it is an integral component of our specialty pharmacy's growth and success, with a direct impact on the health system's operating margins. In this exciting role, handling specialty patients and their medications is like a skilled craft, much like nurturing valuable sales accounts. It is all about blending top-notch patient service with outstanding business performance, making it a one-of-a-kind and essential part of what we do.
- ABOUT THIS LOCATION & OUR CLIENT PARTNER:
- This position will be located on site at our client partner, East Boston Neighborhood Health Center, a community health center that opened in 1970 and has since operated 24 hours a day, 7 days a week. Today they are the only health center in New England, and one of the few in the country to provide continuous care. Their services and development have been defined by the needs of the communities they serve. They provide a comprehensive system of services including primary and specialty care, a 24-hour Satellite Emergency Facility, two on-site pharmacies, and the comprehensive Neighborhood PACE plan for older adults, as well as innovative programs to help address the health and well-being of community members with specific needs, including HIV/AIDS, chronic diseases, children with multiple disabilities and childhood obesity. They are the largest community health center in Massachusetts and among the largest community health centers in the country. For the eighth time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe.
- ESSENTIAL RESPONSIBILITIES/DUTIES:
- Patient Relationship Development and Client Sales - You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
- Sales and Enrollment_
- You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line.
- You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements.
- Patient Retention_
- You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top-notch patient care services.
- You provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps.
- Personnel Responsibilities - You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions.
- Internal Relationships_
- You develop and nurture trusting relationships to deliver the highest level of care for complex patients.
- You maintain and support pharmacy interdepartmental relationships and management, ensuring a smooth transition of patient care from clinic to pharmacy.
- External Relationships_
- You take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions.
- Operational Responsibilities - You are technically savvy, a natural problem-solver, and an effective co
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