Service Desk Analyst 2

Overview SUMMARY: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons assigned to this function will work directly with...

Tier 1 Service Desk Technician / Front Desk Analyst Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either: Providing Front Desk support for walk-in customers for a government customer in Washington, DC. The Specialist will provide...

Job DescriptionJob DescriptionTier 1 Service Desk Technician / Front Desk AnalystEvolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either:Providing Front Desk support for walk-in customers for a government customer in Washington, DC. The Specialist...

Job Description Job Description Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...

Overview SUMMARY: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either...

Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...

Expression is looking for an Oracle Help Desk Analyst to join our team. The position is 100% remote, but must be available for occasional on-site meetings in the Washington DC area. You will be supporting several DoD agencies in Oracle, including Budgets, federal accounting, and sub-ledger activities. The project supports sustainment activities for 24...

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user...

Job DescriptionJob DescriptionResponsibilities:Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.Supervising the DC Service Desk team.Providing support and maintenance of all computers and printers; ensuring timely resolution...

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e.,...

Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the...

Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager. This position is in Washington, DC.Responsibilities:The Service Desk Manager role is responsible for managing the Service Desk team and...

DCI Job Requirement for: **FSR Analyst** Location: Washington D.C. with TDYs to Germany Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side training to...

Highlight Technologies is seeking a Service Desk Lead to support an IT contract at HHS. Responsibilities Guide and lead team members to deliver products and services that meet or exceed customer requirements. Manage customer issues through the ITSM t Service Desk, Customer Experience, Lead, IT, Operations, Technology

ITSM AnalystFull Telework RoleUS Citizenship RequiredWe have a new exciting telework role opening working with the Department of Energy! The ITSM analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident management in support of...

DCI Job Requirement for: **FSR Analyst** Location: Rotations to Italy (90 days on with 90 days off) Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side...

DCI Job Requirement for: **FSR Analyst** Location: Washington D.C. with TDYs to Germany Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side training to...

**Duties**: As a **Service Desk Coordinator**, you will: - Be responsible for coordinating activities and services concerning the complete range of responsibilities and management activities required for ongoing operation of the service desk. - Train, coach, and mentor Service Desk Agents and vendor support teams to iteratively improve performance and...

Job Details ITSM Analyst Full Telework Role US Citizenship Required We have a new exciting telework role opening working with the Department of Energy! The ITSM analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident management...

ITSM AnalystFull Telework Roleship RequiredWe have a new exciting telework role opening working with the Department of Energy! The ITSM analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident management in support of the user...