Service Desk Manager

Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager. This position is in Washington, DC.Responsibilities:The Service Desk Manager role is responsible for managing the Service Desk team and...

Job DescriptionJob DescriptionResponsibilities:Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.Supervising the DC Service Desk team.Providing support and maintenance of all computers and printers; ensuring timely resolution...

Job DescriptionJob DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Manager to support our US Courts client.Duties and responsibilities include:As the IT Service Desk Manager for the National Service Desk (NSD), this role involves overseeing the comprehensive operations of IT service desk functions. This includes managing incident...

IT Service Desk SupervisorHybrid Remote- Washington DC office*US Citizens or GC Holders The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager.Responsibilities include...

UpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset...

Job DescriptionJob DescriptionSalary: UpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency.  The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk Support, IT Operations Management and...

Job DescriptionJob DescriptionEvolver Federal is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader....

Job DescriptionJob DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client.Duties and responsibilities include:The IT Services Desk Specialist is a key team member responsible for providing comprehensive support in IT service onboarding projects, strategic requirements, and service improvements....

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

JOB DESCRIPTION: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer.  ROLE AND RESPONSIBILITIES: • Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident...

30th May, 2024 Are you an IT help desk specialist?Do you have management experience?Do you have law firm experience?Would you like to work with one of the top law firms in the US? If so, R & W Group has a great new opportunity!One of our favorite law firm clients is looking for an IT Service Desk Supervisor in DC. In this role, you would be responsible for...

Project Manager (Infrastructure and Service Desk), Washington, D.C. area A challenging position in IT program management. We are looking for a certified Project Manager to manage Infrastructure and Service Desk projects for enterprise IT systems. Must have a minimum of a BSCS and 4 years of full-time experience as a Technical Project Manager. The candidates...

Laitram LLC Information Technology Services Department has an opening for an IT Service Desk Administrator reporting to the IT Technical Services Manager serving our Intralox Sparrows Point, Maryland facility. The primary responsibilities for this position include effective operation, maintenance and support of hardware, software, network, and related...

Job Description Job Description Akira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job Description Job Description Akira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job DescriptionJob DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client.Duties and responsibilities include:The IT Service Desk Specialist - Access Services is a pivotal team member responsible for providing comprehensive support in IT service onboarding projects, strategic requirements, and...

Job DescriptionJob DescriptionAkira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job DescriptionJob DescriptionAkira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job Description Job Description Tier 1 Service Desk Technician / Front Desk Analyst Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either: Providing Front Desk support for walk-in customers for a government customer in Washington, DC. The...

Job DescriptionJob DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client.Duties and responsibilities include:The IT Service Desk Specialist - Hosting Services is a crucial team member responsible for providing comprehensive support in IT service onboarding projects, strategic requirements, and...