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Director of Security

3 months ago

Boston, United States InterContinental Full time

**About us**

For over 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs; inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

HOTEL OVERVIEW: InterContinental® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named a ‘Top Place to Work’ by The Boston Globe, rated as one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

**Your day to day**

Reporting to the Hotel Manager, in this role you will manage the Security function to provide a safe and secure hotel environment for our guests and employees. Adhere to federal, state and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Establish documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference. Establish necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.
- Manage the daily activities of the security department. Plan and assign posts, work and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.
- Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
- Determine the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime and threats on a 24 hour per day basis.
- Train/educate employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations. Develop and conduct training for managers, security officers, and line level employees in the area of safety, security and fire protection. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
- Monitor the Workers Compensation claims/statistics and manage the Workers Compensation reduction program by implementing property specific procedures to reduce claims.
- Arrange and provide special security services for special events and executives as requested.
- Establish and implement procedures and timing for inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct.
- Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated. Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
- Perform other duties as assigned

**What we need from you**