Customer Account Coordinator

3 weeks ago

Butler, United States International Paper Full time

**Position Title**:
Customer Account Coordinator II

**Pay Rate**:
$47,300 - $63,000
- Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range._

**Category/Shift**:
Salaried Full-Time

**Physical Location**:
2626 County Road 71

Butler, IN 46721-9406

**The Job You Will Perform**:

- Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience.
- Entrusted as a key-member of the site's team to meet or exceed customer expectations and business objectives.
- **Mastery of Customer Account Specialist accountabilities including**:

- Convert customer purchase orders to manufacturing production orders.
- Ensure raw materials and tooling are ordered to support production.
- Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
- Monitor and manage customer inventory levels.
- Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
- Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
- Demonstrate a thorough understanding of plant specific manufacturing capabilities.
- Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.
- Demonstrates a solid understanding of the business objectives, goals and values of International Paper.
- Make daily decisions that maximize customer satisfaction and plant capacity balancing.
- Solve problems with technical and business acumen, poise, and a sense of urgency.
- Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with a world-class customer experience.
- Establish, manage, and enforce correct order unitization.
- Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.
- Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in - first out).
- Routinely assess and report possible obsolescence concerns of aged inventory.
- Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.
- Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.
- Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.
- Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.
- Consistently demonstrate exceptional administrative, organizational and communication skills.
- Observe and report to plant management and sales teams noteworthy customer concerns or trends.
- Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.
- Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.
- Ensures customer price lists are accurate and update when required.
- Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.
- Work independently with mínimal oversight.
- Provide forecasts to plant management and sales teams based on customer input and/or historical trends.
- Provide quality assurance checks on technical specifications used for quoting new business.
- Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.

**The Skills You Will Bring**:

- 3 years of industry experience with a high school diploma/GED or an undergraduate degree, preferred.
- Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.
- High level of proficiency in Microsoft Office products, specifically Excel and Word
- Outstanding communication skills, written and verbal.
- Customer Focus
- Decision-Making
- Attention to detail
- Integrity and Trust
- Perseverance
- Composure
- Team Orientated
- Relationship building
- Multi-tasking
- Ability to work under pressure
- Flexible
- Quick thinker / Lea

  • Parts Coordinator

    2 weeks ago

    Butler, United States Total Industrial Air Full time

    Purpose: Total Industrial Air (TIA) is seeking a qualified Parts Coordinator to work out of any of our facilities (Green Bay or Butler, WI). The basic function of the Parts Coordinator is to provide support and back-up to the Parts, Sales and Service Department. **Key Job Accountabilities**: 1. Responsible for the procurement and receipt of parts...

  • Senior Account Manager

    1 week ago

    Butler, Pennsylvania, United States Outsell (Minneapolis) Full time

    WHO WE AREOutsell is a leading customer engagement platform for the automotive industry that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US.Our culture at Outsell is constantly...

  • Account Manager

    1 week ago

    Butler, Pennsylvania, United States Hissho Group Full time

    Job TypeFull-timeDescriptionThe Account Manager serves as the primary point of contact for retailers, ensuring their needs are met and goals are achieved. In this position you will be responsible for building and maintaining strong, long-lasting customer relationships, managing accounts to maximize sales opportunities, and collaborating with internal teams...

  • Digital Account Manager

    1 month ago

    Butler, United States NBCUniversal Full time

    Job Description The Local Digital Account Manager will work with the Digital and Linear Sales teams at NBCU Local; supporting Account Executives and other key players at our stations and Local Sales Offices to develop custom digital sales opportunities for advertisers, as well as coordinate the execution of the successful fulfillment of digital campaigns...

  • Customer Service Account Support

    1 week ago

    Butler, United States Western States Envelope Company Full time

    Looking to work with people as dedicated as you are? Do you want to partner up with our Customer Service Team, who takes pride in servicing our customers while collaborating with our internal teams? Looking to work for a company that embraces a **work-life balance?** This is your opportunity to join an industry leader in innovation and #PlaceYourStampHere at...

  • Account Manager, Banking

    3 weeks ago

    Butler, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Customer Success Manager

    2 weeks ago

    Butler, United States Chain Full time

    Customer Success Manager Our mission is to make systems work together so supply chain professionals can do their jobs *This is an applicant pool for ongoing consideration as positions become available. There may not be a current opening at the time you apply. Your Role at Chain.io At Chain.io our people come first, ALWAYS! As a remote-first company we pride...

  • Account Manager

    3 weeks ago

    Butler, United States State Industrial Products Full time

    Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable....

  • Account Manager

    3 weeks ago

    Butler, United States Merito Group Full time

    We are seeking a self-motivated and results-driven Account Manager to join our team. The successful candidate will be responsible for building long-term relationships with multiple customer accounts, serving as their primary point of contact throughout the lifecycle of their jobs from estimating and proposal writing to contract negotiations and project...

  • Senior Accountant

    3 weeks ago

    Butler, United States Creative Financial Staffing Full time

    Senior Accountant Join a Growing Family Business with a Focus on Work/Life Balance! About the Company and Opportunity: Our client, a thriving company that has undergone tremendous growth, is dedicated to continual improvement and creating a familial work environment. In this family business, everyone is treated like family, and employees are granted the...

  • Account Manager

    1 week ago

    Butler, Pennsylvania, United States State Industrial Products Full time

    Since 1911, State Industrial Products has helped customers "Care for Work Environments". Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable....

  • Key Account Manager

    1 month ago

    Butler, United States MRPC Full time

    ***: The Key Account Manager is assigned to specific customers to ensure customer satisfaction and drive profitable business growth across multiple MRPC manufacturing sites/regions. This associate must maintain relationships with assigned customer accounts through management of existing business and acquisition of new business for overall health of the...

  • Key Account Manager

    2 months ago

    Butler, United States MRPC Full time

    POSITION SUMMARY:The Key Account Manager is assigned to specific customers to ensure customer satisfaction and drive profitable business growth across multiple MRPC manufacturing sites/regions. This associate must maintain relationships with assigned customer accounts through management of existing business and acquisition of new business for overall health...

  • Key Account Manager

    1 month ago

    Butler, United States MRPC Full time

    POSITION SUMMARY:The Key Account Manager is assigned to specific customers to ensure customer satisfaction and drive profitable business growth across multiple MRPC manufacturing sites/regions. This associate must maintain relationships with assigned customer accounts through management of existing business and acquisition of new business for overall health...

  • Junior Account Manager

    3 weeks ago

    Butler, United States Vicinity Energy, Inc. Full time

    Vicinity Energy is North America's largest provider of district energy solutions, offering low carbon energy to most of the iconic buildings you see in the skylines of Boston, Cambridge, Philadelphia, Baltimore and many other cities in the US. As a member of the communities we serve, all of us at Vicinity understand the critical role we play in reducing the...

  • Senior Accountant

    4 weeks ago

    Butler, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Financial Accountant 1

    1 week ago

    Butler, Pennsylvania, United States Armstrong Group Full time

    Responsibilities/Essential Functions/Job Duties Prepares journal entries in accordance with generally accepted accounting principles Prepares accounting records and reviews transactions for accuracy, adequacy of supporting documentation, and compliance with company policy Assists in the coordination of the month end close process Participates in the timely...

  • Patient Services Coordinator

    2 weeks ago

    Butler, United States Penn Medicine Full time

    Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today...

  • Accounting Clerk-Vendor Account Specialist

    1 month ago

    Butler, United States MAC DISCOUNT LLC Full time

    Job DescriptionJob DescriptionACCOUNTING CLERK – VENDOR ACCOUNT SPECIALIST JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to the public through online auctions. The Accounting Clerk – Vendor Account Specialist is responsible for...

  • Financial Accountant 1

    1 month ago

    Butler, United States Armstrong Group Full time

    Responsibilities/Essential Functions/Job Duties Prepares journal entries in accordance with generally accepted accounting principles Prepares accounting records and reviews transactions for accuracy, adequacy of supporting documentation, and compliance with company policy Assists in the coordination of the month end close process Participates in the timely...