IT Service Management Specialist

2 weeks ago


Middletown, United States Pennsylvania Turnpike Commission Full time

**Posting Start Date: May 1, 2024**

**Posting End Date: May 14, 2024**

**Position Number: 80000390**

**Union: Non-Union**

**FLSA Status: Salaried Exempt**

**Department: Information Technology**

**Salary Grade: E-16**

**Salary Range: $78,549.74 - $117,824.62**

**Employment Type: Full Time**

**Building Location*: Central Office Building, Eastern Regional Office, Western Regional Office**

**Building Street: 700 S. Eisenhower Boulevard, 251 Flint Hill Road, 2200 North Center Avenue**

**Building City: Middletown, King of Prussia, New Stanton**

**Building State: Pennsylvania (US-PA)**

**Building Zip Code: 17057, 19406, 15672**

**Work Schedule**:Flexible Work Options**
- *_**This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).**_

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway” Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

**The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for **Flexible Work Options** such as**:

- **Hybrid Work**:

- combination of remote and in-person reporting
- **Alternate Work Schedule** - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

**Job Purpose and Summary**

This position is responsible for leading and administering technology and innovation programs/projects for the Pennsylvania Turnpike Commission (PTC) in conjunction with other cross-functional teams. Work involves leading one or more technology business management areas, including business/vendor relationships, project/program portfolios, policies and planning, budgeting, procurement and contracts, asset management, innovation, enterprise architecture, and/or quality control. Work is performed with independence and is reviewed for attainment of program goals/objectives, completion of projects, and overall performance. This position functions as a team leader on cross-functional team, supervises external consultants, and may supervise lower-level internal staff.

**Essential Functions & Responsibilities**

Supervises and provides guidance to internal/external staff including performance management, delegation of work assignments, and review of work product.

Leads the development and maintenance of policies, plans, standards, procedures, and documentation for decentralized programs/projects throughout the Information Technology (IT) Department. Establishes and monitors metrics, testing methods, and measures to ensure best practices and standards are followed.

Aligns change management methodology to ensure consistency across teams. Leads change management initiatives involved with the enterprise. Ensures frequent communication with stakeholders regarding the impact of the change. Serves as an advocate for the change and works to mitigate resistance.

Provides technical direction, consultation, and research services to support project teams and operational initiatives. Provides support in the evaluation and analysis to ensure alignment with the strategic enterprise technology plan and enterprise technology architecture.

Develops, administers, and assists in the enforcement of IT Service Management standards, policies, and procedures. Aligns the service management methodology with the project management office (PMO) to ensure consistency across teams.

Determines appropriate resources needed to carry out programs/projects. Coordinates with resource owners and/or develops recommendations for resources that may need procured outside of the PTC.

Provides level of effort estimates and continuously monitors actual cost vs budgeted cost. Analyzes and assesses budget discrepancies. Develops and refines cost estimates and detailed cost baselines.

Provide insight to support strategic decision-making by contributing to technology planning, budget forecasting, and recommendations based on performance, trends, and industry best practices.

Logs defects and reports to all applicable parties. Documents work-around solutions that are agreed to with business users for unresolved issues. Advises managers of issues.

Generates reports and analyzes data. Participates in audits and ensures the appropriate maintenance of logs, tracking, database entries, etc.

Identifies, analyzes, and prioritizes the elements of risk and their potential impact



  • Middletown, United States Mr. Tire Auto Service Centers Full time

    Overview: We are seeking a detail-oriented and organized Care Specialist to join our team. As a Care Specialist, you will play a crucial role in providing administrative support and ensuring smooth operations in our office. This is an excellent opportunity for someone with strong office management skills and a passion for delivering exceptional customer...


  • Middletown, United States Agile Legal Full time

    **Corporate Services Specialist** (Full Time) In Office, Middletown, DE Compensation Range: ($21.00- $28.53 per hour) Required: Associate degree or Higher Education or 5 years of relevant work experience as a Corporate Services Specialist. **Responsibilities and Duties** - Able to perform to equally high standards in durations of fast pace, high work...


  • Middletown, United States Fineline Settings LLC Full time

    About Us: Established in the early 2000s, Fineline began as a family business with a bold ambition: to revolutionize the restaurant and food industry with plastics that are both innovative and practical. Working with a team of designers, we rejected the overly utilitarian shapes that the plastics industry was dependant on. Instead, we sought to replace...


  • Middletown, United States Automotive Management Group Full time

    If you are competitive and enjoy sales, customer service, and a fast paced automotive environment, then this is the position for you! We offer a fantastic base salary and significant bonus potential. We have an amazing customer base and a great team. Our company culture is unmatched, and we offer benefits well beyond standard compensation. Opportunity for...


  • Middletown, United States Select Physical Therapy Full time

    Overview When patients enter our center in Middletown, PA we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via...


  • Middletown, United States Select Physical Therapy Full time

    Overview: Check out the video below for additional insight into the work of our Patient Service Specialists! **Schedule**: - Center Location: Middletown, CT - Type of Employment**:PRN/Per Diem**: - Hours: Weekdays - Varies (TBD) - Salary: Starting at $17/hour (Pending experience) ***This position is **PRN/Per Diem** which means that it does not offer...


  • Middletown, United States Appoquinimink School District Full time

    JobID: 4381 **Position Type**: Nutrition**Date Posted**: 6/18/2024**Location**: Bunker Hill Elementary School**Date Available**: 8/26/24**Closing Date**: 6/26/24**SCHOOL NUTRITION SERVICES MANAGER** *** **POSITION OVERVIEW** In cooperation with District Supervisor and/or Specialist, to be responsible for leadership and management of the kitchen; supervising...

  • IT Trainee

    3 weeks ago


    Middletown, United States Charles IT Full time

    **Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright.** These are the core values of Charles IT. We can achieve these values because of our dedicated team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found...


  • Middletown, United States Ferazzoli Imports of New England, Inc. Full time

    **Genrose Stone + Tile** **234 Middle Street** **Middletown, CT 06457** **Summary**:The Customer Care Specialist’s (CCS) primary responsibility is to work with and lend support to our outside sales representatives and their customers, existing contractors, and bring in new contractors. This person will handle projects with a keen sense of urgency while...


  • Middletown, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Middletown, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • IT Trainee

    1 month ago


    Middletown, United States Charles IT Full time

    Job DescriptionJob DescriptionExceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our dedicated team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our...


  • Middletown, United States Rushford Full time

    **Description** **Job Schedule**: Full Time **Standard Hours**: 40 **Job Shift**: Shift 1 **Shift Details**: **Work where **every moment **matters.** **Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most...


  • Middletown, United States First Financial Bancorp Full time

    Attracts, develops, retains, and grows successful client relationships within the Consumer Bank by focusing on commercial and small business clients. The WOR - Klife Specialist is responsible for developing, defining, and executing the strategy that Specialist, Program Manager, Financial, Sales, Retail, Banking, Business Services

  • PAP Specialist

    20 hours ago


    Middletown, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...


  • Middletown, United States Tradesmen Search Full time

    Job DescriptionJob DescriptionAbout the OpportunityAre you ready to make your summer unforgettable? Jump into an opportunity that's more than just a summer gig - it's a splash into the deep end of learning and growth! We've teamed up with a residential pool service company known for its vibrant spirit and deep community ties, and we're on the...

  • HIM Specialist

    3 weeks ago


    Middletown, New York, United States Garnet Health Medical Center Full time

    Performs various clerical duties to support health information management services, including, but not limited to answering phones, imaging duties, analyzing, merging, photocopying, faxing patient records, computer entry or look-up and filing of pape Specialist, Health, Healthcare, Compensation


  • Middletown, United States Alliant Insurance Services Full time

    Alliant Insurance is hiring an Operations Business Specialist at Futurity First (FFIG)! Futurity First has a national footprint of nearly 1,000 insurance and financial professionals focused on helping clients plan for retirement with clarity and confidence. Futurity First advisors enjoy the flexibility of being independent agents as well as the back-office...

  • Medical Specialist

    1 month ago


    Middletown, United States U.S. Army Full time

    Addresses jobs in the medical, dental and veterinary fields. These MOSs cover a variety of responsibilities throughout the military health care field, from clinical settings to point of injury.Basic Qualifications:Be under the age of 35Education - Current Senior in High School(HS), HS Diploma, GED or higher CitizenshipU.S. Citizen/Permanent Resident...


  • Middletown, United States The Greater Cincinnati School Application Consortium Full time

    Position Type: Special Education/Intervention Specialist (Mild/Moderate)Date Posted: 6/16/2023Location: Summit Academy Secondary School - MiddletownDate Available: 08/06/2023District: Summit Academy School - websiteINTERVENTION Specialist 9-12 REPORTS TO: School Director BASIC FUNCTION: To provide specially designed instruction to the students assigned on...