Customer Service Representative

1 week ago

Devens, United States NR Consulting LLC Full time

Summary:
Looking for someone with HEAVY Excel experience: VLOOKUP, Pivot Tables, Formatting, Edits, Duplicates, Filtering, Sorting Data
Understanding of a PO's/Contracts: Review terms and make sure they meet expectations. Work in multiple systems gathering or researching data for customers.
Face paced
Like to see longevity or career progression. Do not want to see a lot of contract jobs.
8am-5pm but can be flexible
Onsite - No Remote work

Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well‐established.

ESSENTIAL FUNCTIONS
1. Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
2. Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
3. Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
4. Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles
customer questions regarding the submitted quote/proposal.
5. Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.
6. Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs. Develops action plans to address past due items. May have oversight of order entry activity and shipping for spares.
7. Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, obtaining up‐to‐date shipping information, and following up with the customer.
8. Ensures invoices have been processed and paid by monitoring the customers' account status and coordinating with Accounts Receivable. Supports the company's collection efforts.
9. Investigates and resolves customer complaints or claims by collecting and analyzing documentation and prior history files. Resolves complaints regarding damaged, late or incorrect shipments and may have authority to offer discounts up to a limited maximum dollar amount.
10. Ensures the accuracy of sales order entry data and backlog information by monitoring customer accounts and preparing reports (i.e. backlog, shipped not invoiced, and contract hold).
11. May review warranty claims, discuss product substitutions and alternatives based on customer requirements, and provide special pricing for non‐standard warranty items and repairs.
12. Contributes to continuous improvement activities and recommends cost reduction suggestions and/or ways to improve the quality of service.
13. Develops knowledge of procurement practices and FAA regulations, Parker products and manufacturingprocesses, and customers.
14. Supports the team by accomplishing related results as needed. Work assignments may include cross‐functionalor project team assignments.

QUALIFICATIONS
Education and Experience
One to two years of related college level courses, certificate completion or related job training in contracts or business administration that has provided both theoretical and practical knowledge in the field.
Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.

Knowledge, Skills and Abilities
Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable. General knowledge of Parker products and manufacturing, inspection and repair processes. General understanding, and ability to apply, continuous improvement methods.

**Job Type**: Temporary

Pay: $22.80 - $28.00 per hour

Expected hours: 40 per week

Experience level:

- 2 years
- 3 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- Associate (required)

**Experience**:

- Customer service: 2 years (required)
- Advanced Excel: 2 years (required)
- Purchace Orders: 1 year (preferred)

Ability to Commute:

- Devens, MA (required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Devens, United States Intellyk Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Coordinator (HEAVY MS Excel experience)Location: Devens, MA, 01434Duration: 06 MonthsShift: 1stShift 8:00 AM to 5:00 PM (But can be flexible) Position summary:·        Looking for someone with HEAVY Excel experience: VLOOKUP, Pivot Tables, Formatting, Edits, Duplicates, Filtering, Sorting...

  • Customer Service

    4 weeks ago

    Devens, United States NR Consulting LLC Full time

    **Details of Job**: Job Title: Customer Service Coordinator Location: Devens MA 01434 Duration: 6 Months Contract Shift timings: 1st Shift Job Designation **Summary**: Looking for someone with HEAVY Excel experience: VLOOKUP, Pivot Tables, Formatting, Edits, Duplicates, Filtering, Sorting Data Understanding of a PO's/Contracts: Review terms and make...

  • Customer Service

    7 hours ago

    Devens, United States NR Consulting LLC Full time

    **Details of Job**: Job Title: Customer Service Coordinator Location: Devens MA 01434 Duration: 6 Months Contract Shift timings: 1st Shift Job Designation **Summary**: Looking for someone with HEAVY Excel experience: VLOOKUP, Pivot Tables, Formatting, Edits, Duplicates, Filtering, Sorting Data Understanding of a PO's/Contracts: Review terms and make...

  • Customer Service Coordinator

    2 weeks ago

    Devens, United States KMC Solutions Full time

    _**Are you seeking a career opportunity with potential for growth, advancement, and the possibility of transitioning from temporary to permanent employment? Consider joining our AEROSPACE client in Devens, MA! Upon conversion, you'll have access to excellent benefits!**_ - **We are looking for someone who has at least four or more years of related experience...

  • Customer Service Coordinator

    4 weeks ago

    Devens, United States BrightPath Associates LLC Full time

    *** Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well-established. **ESSENTIAL FUNCTIONS** 1. Administers...

  • Customer Service Coordinator

    1 month ago

    Devens, United States Amtec Enterprise Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY  Maintains customer satisfaction by providing product, service and account information and monitoringperformance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible forgroups of accounts that are moderately complex or where account relationships are...

  • Customer Service Coordinator

    4 weeks ago

    Devens, United States Amtec Enterprise Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY  Maintains customer satisfaction by providing product, service and account information and monitoringperformance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible forgroups of accounts that are moderately complex or where account relationships are...

  • Customer Service Coordinator

    2 months ago

    Devens, United States Cenergy International Full time

    Roles and Responsibilities:True Customer Service: Managing a customer in a database. Working with customers daily by email and phone. Speaking ability with articulation and good oral and written skills.Understanding of a PO's/Contracts: Review terms and make sure they meet expectations. Work in multiple systems gathering or researching data for...

  • Customer Service Coordinator

    4 weeks ago

    Devens, United States Cenergy International Full time

    Roles and Responsibilities:True Customer Service: Managing a customer in a database. Working with customers daily by email and phone. Speaking ability with articulation and good oral and written skills.Understanding of a PO's/Contracts: Review terms and make sure they meet expectations. Work in multiple systems gathering or researching data for...

  • Customer Service Coordinator

    4 weeks ago

    Devens, United States BCF Full time

    **QUALIFICATIONS** **Education and Experience** **One to two years of related college level courses, certificate completion or related job training in contracts or business administration that has provided both theoretical and practical knowledge in the field.** **Demonstrated ability to perform the essential functions of the job typically acquired through...

  • Parker - Customer Service Coordinator

    1 week ago

    Devens, United States First Tek Full time

    Roles and Responsibilities: True Customer Service: Managing a customer in a database. Working with customers daily by email and phone. Speaking ability with articulation and good oral and written skills. Understanding of a PO's/Contracts: Review terms and make sure they meet expectations. Work in multiple systems gathering or researching data for...

  • Fire Service Technician

    4 weeks ago

    Devens, United States Johnson Controls International Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we offer:...

  • Janitor

    4 weeks ago

    Devens, United States Controlled Contamination Service Full time

    Job DetailsLevel Entry Job Location Devens, MA Position Type Full Time Travel Percentage None Job Shift Any DescriptionControlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state...

  • Janitor

    19 hours ago

    Devens, United States Controlled Contamination Service Full time

    Job DetailsLevel Entry Job Location Devens, MA Position Type Full Time Travel Percentage None Job Shift Day DescriptionControlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state...

  • Micro Cleaner

    3 weeks ago

    Devens, United States Controlled Contamination Service Full time

    Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, CCS ensures the highest degree of service and integrity for the...

  • Micro Cleaner

    3 weeks ago

    Devens, United States Controlled Contamination Service Full time

    Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, CCS ensures the highest degree of service and integrity for the...

  • Micro Cleaner

    3 weeks ago

    Devens, United States Controlled Contamination Service Full time

    Job DetailsLevel Entry Job Location Devens, MA Position Type Full Time Travel Percentage None Job Shift Day DescriptionControlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state...

  • Remote Service Coordinator

    3 weeks ago

    Devens, United States Johnson Controls Full time

    Description General Summary This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPI’s. Candidate will be required to Mentor new hires both during and after training...

  • Specialist IT Site Services

    2 weeks ago

    Devens, United States Bristol Myers Squibb Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Food Service Worker

    3 weeks ago

    Devens, United States Blackstone Consulting, Inc Full time

    Job DescriptionJob DescriptionDescription/Job SummaryBlackstone Consulting, Inc strives to provide excellent service in a timely and professional manner while maintaining a professional environment where respect for each individual is upheld. We are committed to providing cost effective solutions to our customers through our team of trained managers and...