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Customer Service Representative

3 months ago

Devens, United States Intellyk Inc Full time
Job DescriptionJob Description

Job Title: Customer Service Coordinator (HEAVY MS Excel experience)

Location: Devens, MA, 01434

Duration: 06 Months

Shift: 1stShift 8:00 AM to 5:00 PM (But can be flexible)

 

Position summary:

·        Looking for someone with HEAVY Excel experience: VLOOKUP, Pivot Tables, Formatting, Edits, Duplicates, Filtering, Sorting Data

·        True Customer Service: Managing a customer in a database.

·        Working with customers daily by email and phone.

·        Understanding of a PO's/Contracts: Review terms and make sure they meet expectations. Work in multiple systems gathering or researching data for customers.

·        Face paced.

 

·        Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders.

·        Typically, responsible for groups of accounts that are moderately complex or where account relationships are well‐established.

 

Essential Functions:

·        Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.

·        Establishes and maintains customer relationships through courteous and efficient servicing of customer requests.

·        Maintains regular communication with assigned customer accounts and responds to customer service issues.

·        Prepares, and submits correspondence in response to customer requests.

·        Maintains an appropriate level of confidentiality with regard to customer and company matters.

·        Responds to requests for quotations in a timely manner and coordinates with price estimating.

·        Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.

·        Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues.

·        Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.

·        Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs.

 

 

Company DescriptionIntellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.Company DescriptionIntellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.\r
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.