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Customer Service Representative Monday-friday

4 months ago

Nacogdoches, United States Etech Full time

**Customer Service Representative**

No Weekends Required OR Major holidays

What We Offer:

- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Medical, dental, vision & life insurance.
- Company match for 401K

What You’ll Be Doing:

- Take inbound or make outbound calls to customers to discuss insurance loss draft claims
- Update customer information based on call interaction
- Provide quality service to clients through knowledge of products and services
- Handle all escalations with diplomacy, tact and respect.
- Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Perform loan checks and review loan history

Pay: From $12.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance

Experience level:

- No experience needed

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- Call center
- In-person

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (preferred)

Work Location: In person