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Sales Support Representative

4 months ago

Portage, United States Stryker Corporation Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

*** THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT**

**Who we want-**
- ** Self-directed initiators. **People who take ownership of their work and need no prompting to drive productivity, improvement, and outcomes.
- ** Customer-oriented achievers.** Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- ** Charismatic networkers.** Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker

**What you will do-**
- Responsible for total customer and sales representative satisfaction in order management
- Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
- Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
- Additional responsibilities include, but are not limited to : Accountable for all record-keeping as appropriate and in accordance with Stryker specifications, must meet all training and documentation criteria, abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems, builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments, prioritizes and identifies activities and tasks, adjusting priorities when appropriate, build relationships and foster teamwork with fellow team members, leadership and individuals within other departments

**What you need-**
- High school diploma or equivalent - required
- Bachelor's degree - preferred
- 2+ years of relevant experience - required

**About Stryker**:
**Our benefits**:

- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

**About Stryker**

**Know someone at Stryker?**

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.