Bilingual Customer Success Manager
3 weeks ago
We’re looking for an ambitious and outgoing individual to join our team and help us maintain our commitment to providing superior customer service.
**What does the role look like?**
- Working one on one with residential clients to discuss services and products
- Conduct consultative presentations about energy usage.
- Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services.
- Serve as the main point of contact for customers, addressing inquiries, concerns, and requests in a timely and professional manner.
- Collaborate with cross-functional teams, including Sales, Account Management, and Project Management, to ensure seamless customer onboarding and ongoing support.
**Requirements**:
- Excellent communication skills, both written and verbal, with the ability to effectively convey complex information to diverse audiences.
- Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- A customer-centric mindset with a passion for delivering exceptional service and driving customer satisfaction.
- Strong problem-solving skills with the ability to think creatively and propose innovative solutions.
**Qualifications**:
- 1-2 Years of experience in fast paced environments (Sales, Customer Service, Hospitality)
- Ability to work independently with mínimal supervision.
- Proficient with using Excel, Word, Google Docs.
- Bilingual (English and Spanish)
- Able to work from 11am - 7pm in office.
Pay: $50,000.00 - $60,000.00 per year
Schedule:
- Monday to Friday
Application Question(s):
- Are you fluent in English and Spanish?
Work Location: In person
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