Customer Success Agent
4 weeks ago
ClassWallet, a leading financial technology company in the United States, is seeking to hire a Customer Success Agent to join our team.
ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. .
The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.
While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.
We are expanding our Headquarters Contact Center and seeking Customer Success Agents.
The ClassWallet Customer Success Team's primary initiatives are to resolve interactions efficiently and avoid repeat contacts. Our agents are customer-focused, accountable, efficient, and engaged professionals who are dedicated and guided by a commitment to service excellence.
Responsible for:
- Resolving customer requests with products or services via inbound calls, outbound calls, emails, and chat.
- Speaking with customers in a courteous, friendly, and professional manner using protocol procedures.
- Inquiring, clarifying, and confirming customer requirements and understanding of the solution.
- Providing additional customer education and information as needed
- Providing cross-departmental support
- Working in multiple databases to research complex issues and questions
- Notifying customers of any updates related to their inquiry in a timely and accurate manner
- Reviewing accounts/orders for accuracy and report any discrepancies
- Participating in activities designed to improve customer satisfaction and business performance
- Performing tasks or requests made by direct supervisor or department
Requirements
Qualifications:
- Must be open to work any shift between 8AM-8PM Mon-Sat. The company issues schedules by conducting shift bids.
- There may be several shift bids throughout the year based on company needs
- Must have a minimum of 2 years of customer support experience in a call center environment
- High School Diplomas or equivalent required
- Associate’s or Bachelor’s degree highly desired
- Exhibiting a passion for innovation, tenacity for owning the end-to-end customer experience, collaborating across multiple functions, and driving short- and long-term results.
- Analytical thinking - have the ability to identify and define problems, extract crucial information from data, and develop workable solutions to these problems.
- Strong verbal and written communication skills and excellent ability to listen and respond
- Prior experience with Salesforce is preferred.
- Willingness to learn and a passion for delivering an exceptional customer experience
- Being proactive and having a drive to get things done, whether working independently or collaboratively.
- Excellent communication skills and multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish is highly desirable
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 100% employer paid health benefits
- A positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude.
- We offer an excellent salary, merit bonus structure, and benefits package, that will be commensurate with experience.
ClassWallet is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.
We have other current jobs related to this field that you can find below
-
Customer Success Agent
4 weeks ago
Hollywood, United States ClassWallet Full timeJob DescriptionJob DescriptionClassWallet, a leading financial technology company in the United States, is seeking to hire a Customer Success Agent to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the...
-
Customer Success Agent
3 weeks ago
Hollywood, United States ClassWallet Full timeJob DescriptionJob DescriptionClassWallet, a leading financial technology company in the United States, is seeking to hire a Customer Success Agent to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the...
-
Customer Service Manager
2 weeks ago
Hollywood, United States Raul Despian - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in Hollywood, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Raul Despian - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Manager
3 weeks ago
Hollywood, United States Raul Despian - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hollywood, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Raul Despian - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Customer Service Manager
4 weeks ago
Hollywood, United States Raul Despian - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hollywood, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Raul Despian - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Customer Service Representative
2 weeks ago
Hollywood, United States Kat Stevenson - State Farm Agent Full time**Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer...
-
Customer Service Representative
3 weeks ago
Hollywood, United States Franah Marino - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
3 weeks ago
Hollywood, United States Franah Marino - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
4 weeks ago
Hollywood, United States Jimmy Peralta - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
4 weeks ago
Hollywood, United States Kat Stevenson - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
4 weeks ago
Hollywood, United States Raul Despian - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
3 weeks ago
Hollywood, United States Raul Despian - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
4 weeks ago
Hollywood, United States Jimmy Peralta - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hollywood, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jimmy Peralta - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Customer Service Representative
2 weeks ago
Hollywood, United States Blondell Taylor-Gibbs - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include...
-
Account Representative
2 weeks ago
Hollywood, United States Raul Despian - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Develop leads, schedule...
-
Account Associate
4 weeks ago
Hollywood, United States Jimmy Peralta - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewI am seeking dynamic insurance professionals for the office of Jimmy Peralta - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your...
-
Insurance Staff Position
4 weeks ago
Hollywood, United States Jimmy Peralta - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
-
Insurance Staff Position
4 weeks ago
Hollywood, United States Mariola Grimal - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
-
Receptionist - State Farm Agent Team Member
2 weeks ago
Hollywood, United States Blondell Taylor-Gibbs - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Receptionist - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...
-
Account Manager
4 weeks ago
Hollywood, United States Jimmy Peralta - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...
