Associate Director of Advancement Data and Reporting

3 weeks ago

Haverford, United States Haverford College Full time

**Work Location**: This position will be eligible for a hybrid work schedule, pursuant to the College’s Work Location Policy.

**About Institutional Advancement**

The next decade will be a time of significant transformation and growth as Haverford approaches the 200th anniversary of its founding in 1833. This is an exciting time to join Haverford’s Institutional Advancement (IA) team - a team whose work helps to strengthen the unique learning experience at the core of the College’s mission. With a people-first, data-driven approach to philanthropy, the IA team builds and stewards relationships with the College’s deep constituency base. Under new leadership and with a focus on the future, the IA team is expanding its impact by leading a comprehensive, multi-faceted campaign aligned with Haverford’s strategic plan, _Haverford 2030_. As the campaign ramps up, the team is looking for enthusiastic and dedicated philanthropy professionals who want to innovate and usher Haverford College into a new era.

Built upon a Quaker foundation of hands-on, values-based learning, Haverford fosters a transformative, inclusive community of inquisitive students, exceptional faculty, and dedicated staff who are wholly invested in the institution. Haverford instills in its students self-directed leadership and active engagement within the College and beyond, leading to an alumni constituency, including parents, families, friends, and more, who believe deeply in the College’s mission and are committed to Haverford’s long-term success and sustainability in an ever-changing landscape.

**About the Position**
The Associate Director of Advancement Data and Reporting is responsible for the database management, data analysis, reporting, and business intelligence to support the advancement and stewardship strategies of Haverford College’s Institutional Advancement department. Specifically, the Associate Director supports the design and implementation of effective system configurations, integrations and automations, the development of policies and procedure documentation, and the design and delivery of system training. The Associate Director ensures IA staff maximize their usage of IA and College-wide technology tools with a focus on the design and delivery of system training, and development of user manuals including policy and procedure documentation.

**Primary Responsibilities**
- Develop, distribute, and maintain all Advancement CRM reporting and data analysis, ensuring that it is timely, accurate, and easily accessible to all necessary stakeholders, including fulfilling all data requests by due date or according to the production calendar
- Develop and validate statistical models for alumni, parent, and friend engagement for donor and volunteer likelihood
- Provide in-depth data analysis to understand constituent behavior, to build segmentation strategies, and to measure effectiveness of solicitation, acquisition, and retention efforts
- Coordinate Advancement’s participation in peer benchmarking and other surveys including Council for Advance and Support of Education’s (CASE), Voluntary Survey of Education, CASE’s Alumni Engagement Metrics, Smog papers, and Seven Sibs
- Support the Director in determining needs for technology solutions for advancement including conducting research on software and hardware products as needed
- Understand, analyze, and document** **business processes and workflows and determine opportunities for improvement
- Support the design and implementation of effective system configurations, integrations, and automations, including but not limited to validating specifications for system design, defining and executing configuration of and business rules for new or reconfigured systems, and developing and implementing user acceptance test plans
- Collaborate with Instructional & Information Technology Services (IITS) in the design and development of system improvements for Raiser’s Edge and other Advancement Systems
- Document the policies and procedures that guide staff on the proper usage of the IA’s fundraising and stewardship systems
- Serve as point person for IA staff on database utilization, including creating and conducting end-user training and materials, for all fundraising and stewardship systems
- Investigate problems, develop recommendations for resolution or escalate to vendors, and keep end-users informed of progress towards resolution
- Monitor and analyze performance metrics to ensure end-user satisfaction
- Contribute to defining the measures of quality (e.g., completeness, validity, accuracy, reliability, consistency, conformance to business rules, format, etc.) and error thresholds for each key data element, implementing plans to address data quality issues that exceed error thresholds
- Develop processes and tools (queries, reports, and inherent diagnostic tools within fundraising systems) that allow data quality to be proactively monitored on a weekly, monthly, q

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