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Program Manager, Capacity Planning, Workforce
2 weeks ago
Basic qualifications
- 5+ years of program or project management experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's Degree or equivalent experience
Are you interested in solving complex problems at the intersection of both tech and non-tech stakeholders? You will be a part of the Workforce Staffing (WFS) team and will partner closely with Field Operations and Technology teams to scale optimization mechanisms with a focus on capacity planning.
Key job responsibilities
Key job responsibilities
- Work closely with multiple teams to deliver innovative strategies for capacity planning tools and processes.
- Serve as primary point-of-contact for capacity planning and provide regular business reviews on program health and roadmap execution
- Create and maintain multiple, complex and concurrent program plans.
- Negotiate resources and work timelines to ensure on-time completion and deliver desired business results.
- Assess risks, anticipate bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.
- Communicates status risks, and changes of program milestones to a large user population and senior business leaders.
- Analyze and report out on assessment data and metrics to stakeholders. Consolidate and produce metrics and insights that reflect success or failure criteria. Dive deep into defect data to root cause problematic products or processes and advice on corrective actions
- Negotiate tech integration and use, technical support and implementation of continuous improvements.
- Develop change management communications for internal and external users.
- Surface opportunities to innovate to continuously improve organizational efficiency
Arlington, VA, USA | Nashville, TN, USA | Phoenix, AZ, USA | Seattle, WA, USA
- Experience with SQL
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, organizational development, instructional design or related field
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