Operations Supervisor

3 weeks ago

Temple, United States AMR Full time

More Information about this Job:
**JOB SUMMARY**

The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

**ESSENTIAL FUNCTIONS/DUTIES**
- Supervise, direct, and develop field staff to provide the highest possible level of patient care.
- Maintain quality field operations through daily contact, oversight, communication, and evaluation.
- Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
- Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
- Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
- Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
- Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
- Cover open shifts with appropriate employee assignments or by filling in as needed.
- Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
- Develop specifications for ordering and placing equipment in service.
- Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
- Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
- Prepare reports and manage projects as assigned by the Operations or General Manager.
- Assure that all necessary payroll is properly completed and submitted in a timely manner.
- Assist with and engage in the recruitment and training of new employees.
- Maintain employee training records and track employee certifications/accreditations for compliance.
- Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.
- Comply with and enforce all applicable laws, policies, and procedures. Perform other duties as assigned.

**QUALIFICATIONS**

**Experience**:

- Minimum 3 years of EMS field experience. Prior FTO or other leadership/supervisory experience preferred.

**Education**:

- High School Diploma or Equivalent (GED). Some advanced education preferred.

**Skills**:

- Ability to function as an EMT or Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
- Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
- Strong leadership and decision-making skills.
- Strong listening and comprehension skills.
- Ability to adapt to quickly evolving situations.
- Attention to detail and strong technical skills.
- Thorough knowledge of System Status management.
- Effective oral, written, and interpersonal communication skills.
- Good working knowledge of Microsoft Office. Ability to successfully pass a Physical Agility Test.

**Credentials/Licenses**:

- State EMT or Paramedic Certification.
- State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made). As required for EMT or Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

**WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS**

**Working Conditions**:

- Frequently works in an office setting or out in the field.
- Occasionally works extended shifts.

**Physical Demands**:

- Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
- Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance.
- Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
- Must be able to lift and/or move up to 200 pounds with the assistance of a partner.

**Mental Requirements**:
Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.

**REPORTING RELATIONSHIPS**
Reports to: Operations Manager, Regional Director

Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Assistant Supervisors

EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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