Field Service Technician

4 weeks ago

Philadelphia, United States CPNInstrotek Inc. Full time

InstroTek Inc is seeking an independent, go-getter to come onboard as a Field Service Technician for our Philadelphia, Pennsylvania Location. The Service Technician position serves as the first point of contact for customers regarding specifications, operation, and service of our products. This position requires approximately 80% travel.

**InstroTek, Inc. **is the leader in products and technology innovation for the construction material testing industry. Around the world, InstroTek equipment is used for accurately and reliably measuring and testing materials.

**The responsibilities of the Technician include but are not limited to**:

- Perform daily repairs and calibration of Testing and Measurement Equipment
- Face to face interaction with customers to resolve service/calibration issues
- Provide calibration and service of laboratory testing equipment used in the Soils, Asphalt, and Concrete testing industries, both in the field and in-house, as needed to meet our customers demands.
- Provide technical support on phone, through written correspondence, and in person
- Inspect and test equipment and machinery for quality and adherence to specifications
- Troubleshoot, diagnose, and determine action required to correct equipment malfunction(s)
- Perform repairs to laboratory testing equipment in field and in-house environments
- Perform preventive maintenance to laboratory testing equipment both in field and in-house environments
- Provide customer service, support, and assistance in all facets and at all times
- Develop new and maintain current customer relations via on-site visits
- Maintain tools and calibration equipment in good working condition at all times
- Plan and schedule travel, hotels, vehicle rentals, etc. necessary for travel to field locations.
- Adhere to the highest safety standards at all times, utilizing the appropriate personal protective equipment as required

**QUALIFICATIONS**
- Working knowledge of and previous experience with Microsoft Office Suite
- Ability to read and understand technical drawings/instructions and schematics
- Ability to follow procedures, instructions and assembly techniques
- Knowledge of and ability to use and maintain precision measuring tools
- Knowledge of repair and troubleshooting techniques of electrical, hydraulic, and mechanical systems may be beneficial
- Strong attention to detail, especially as it applies to identifying improperly fitted or manufactured components
- Strong organizational and time management skills
- Ability to articulate product information and details to customers by phone and in person

**SKILL and PHYSICAL REQUIREMENTS**
- Approximately 80% travel.
- Valid Drivers License and eligible to be insured
- Ability to Lift 45+ lbs
- Long periods of standing while working on equipment

FULL BENEFITS PACKAGE
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short
- and Long-term Disability Insurance
- 401(k)
- Paid Maternity/Paternity Leave
- Paid Time off

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Programmable logic controllers: 1 year (preferred)
- Mechanical knowledge: 1 year (preferred)

Ability to Relocate:

- Philadelphia, PA: Relocate before starting work (required)

Willingness to travel:

- 75% (required)

Work Location: On the road

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