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Customer Care Representative

4 months ago

Hampton, United States Hampton Redevelopment and Housing Authority Full time

Hampton Redevelopment and Housing Authority

Employment Opportunity

Customer Care Representative

Full time with Benefits

Starting Hourly Rate: $18.53

GENERAL DEFINITION AND CONDITIONS OF WORK:
Performs intermediate clerical work in a variety of office assistance tasks requiring computer, phone and filing skills; does related work as required. Works under regular supervision.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:
Provides exceptional service to the public in answering questions or concerns; acts as a resource for providing housing information to the clients and applicants; types correspondence, forms, reports, etc.; maintains records and files; enters data.
- Assists clients by answering questions, providing updates, addressing concerns, and managing paperwork regarding the Housing Choice Voucher program
- Assist all clients by providing any necessary paperwork or giving proper referrals to other agencies; reviews forms for accuracy and completeness.
- Makes copies of correspondence, notices, records, etc.
- Maintains daily logs to document client information and to forward up as necessary.
- Maintains a variety of records and files; makes copies of correspondence, notices, records, etc.
- Collects data for records and reports; enters a variety of data into computer system.
- Operates standard office equipment; ensures office equipment is operational.
- Performs other duties as requested.

Page 2 of 2

KNOWLEDGE, SKILLS AND ABILITIES:
General knowledge of the Housing Choice Voucher program; general knowledge of standard office practices, procedures and equipment and office assistance and receptionist techniques; general knowledge of business English, spelling and arithmetic; general knowledge of various office related software systems; ability to establish and maintain effective working relationships with associates and the general public; ability to follow oral and written instructions; skill in the operation of standard office equipment.

EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from high school, with considerable experience in case management.

SPECIAL REQUIREMENTS:
Annual fair housing training will be required. Possession of a valid appropriate driver’s license issued by the Commonwealth of Virginia and insurable under the vehicle insurance policy of the Authority may be required.

Pay: From $18.53 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person

Work Location: In person