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Call Center Representative

4 months ago

Baltimore, United States Friedman, Framme & Thrush Full time

**About us**

Friedman Framme & Thrush is a firm that brings innovation to the legal industry. Our call center reps once training is complete, work fully remote assisting our clients in seven different states up and down the northeastern region of the United States.

Our work environment includes:

- Company perks
- Lively atmosphere

Fast paced Northeastern law firm is seeking an experienced customer service representative to work remote. The Customer Service Representative (CSR) handles inbound calls from members who have legal concerns and need to discuss their legal options with an attorney at the law firm. The CSR will gather all of the appropriate information and provide instructions to the customer to expect a return call from an attorney within the law firm.

Responsibility:

- Ability to handle a high volume of inbound calls to assist membership base
- Open legal matters by gathering appropriate information
- Update member demographic information
- Communicate with various departments throughout the day to assist members as needed
- Meet daily and monthly call quotas and compliance requirements
- Adhere to all firm guidelines and policies

**Requirements**:

- Minimum 1-year inbound/outbound call center experience
- Ability to type and talk while assisting members
- Can prioritize and manage time appropriately to meet all daily goals
- Skills:
Communication, Computer Knowledge, Problem Solving, Friendly, Phone Skills, Multitasking

If you feel you are a good fit for this position, please forward your resume.

Pay: $15.00 - $15.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home

Experience level:

- 3 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

Application Question(s):

- Must be willing to come into the office during your 90 day probation period.

**Education**:

- Associate (preferred)

Work Location: In person