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Orthodontic Treatment Coordinator

2 months ago

Newport News, United States Spencer Dental & Braces - a Benevis company Full time

Overview:
Work for a company that is truly making the world a happier place, one smile at a time At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking an **Orthodontic Treatment Coordinator** to join our team. The Ortho Treatment Coordinator (OTC) will spend time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees. Ensuring that patients leave well informed with all their questions answered about treatment, insurance and payment, the OTC will promote a positive patient experience. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:
Get out into your community
- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
- Participate in morning huddles (hey, even ask to run one), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
- Love working with kids (they make up 70% or more of our patient base)

**Responsibilities**:

- Presenting Orthodontic treatment plans and giving estimates of treatment costs in an effective manner
- Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
- Collections tracking and monitoring, and any required patient follow-up
- Explain, promoting, and adhering to company payment policies and procedures
- Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
- Solicit referrals from patients post treatment while at the same time tracking satisfaction with work provided
- Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment
- Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
- Other duties, as they would benefit the support of the Orthodontist

Qualifications:
**Requirements**:

- High School Degree or GED Equivalent Required
- Minimum of 1+ years working experience as an Orthodontic Treatment Coordinator in another practice is required
- Minimum of 3+ years of customer experience preferred
- High level knowledge of Orthodontics and associated treatment planning preferred
- Strong written and oral communication skills required
- Ability to articulate techniques utilized in the Orthodontic field, treatment plan presentations and CDT codes highly preferred
- Knowledge of dental insurances, service limits, PPO, Self Pay collections, and financing options preferred
- Proficiency in computer usage and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) strongly preferred
- Bilingual English-Spanish is a plus
- Additional certification may be required dependent on location

**We Offer**:

- Competitive compensation
- Quarterly bonuses based on Office performance
- ** Comprehensive Benefits Package**: Medical, Dental, Vision, 401K with match, flexible spending accounts, **paid time off**, company holidays and much more
- Company paid malpractice insurance
- Continuing education reimbursement
- ** Company provided certification trainings**-These certifications include CPR certificates, Radiology certificates, Nitrous Oxide certificates, etc.
- The company will reimburse selected employees for eligible training/testing expenses required to obtain or renew the certificate

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.

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