Operations Manager
4 weeks ago
Competitive Salary and Sign-On Bonus available
Opportunities available in Cumberland, Gloucester, Camden, Salem, and Atlantic counties.
***: The Operations Manager implements, oversees, and ensures that the services provided in the residential CLP adhere to applicable regulations and that the services which are provided meet the needs of the individuals' receiving services, according to the Individual Support Plan (ISP) and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates, and secures services, trains and supervises staff, attends, and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.
**DUTIES AND RESPONSIBILITIES**:
- Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination
- Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
- Oversee the management of the program staffing schedules to ensure consistent staffing
- Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing, and auditing daily practices, Continuous Quality Improvement (CQI) auditing, and along with the Program Coordinator and Program Specialist, leading staff meetings to train staff
- Complete required trainings to complete medication practicums with staff who administer medications
- Assist the Program Coordinator to complete Medication Administration Records (MAR) reviews in accordance with established medication administration regulations
- Collaborate with all team members, including but not limited to individual's family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported
- In collaboration with the Program Coordinator ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals' needs
- Aid in the resolution of problematic situations (i.e., communication difficulties, times of distress or agitation) that may occur for individuals supported
- Complete assigned timekeeping activities and approve/reconcile the Program Coordinators assigned timekeeping activities for all assigned staff in accordance with established program protocols
- Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times to the appropriate party
- Maintains current state-mandated training and certifications
- Follows all current policies and procedures of Elwyn New Jersey
- Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection, an inquiry, or investigation
**EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS**:
- High school diploma with six (6) years' experience in the field of Intellectual and Developmental Disabilities (IDD); OR associate degree in the field of human services or related field AND four (4) years of experience working directly with individuals with intellectual disabilities; OR bachelor's degree in the field of human services or related field AND two (2) years of experience working directly with individuals with intellectual disabilities; OR Master's Degree AND one (1) year of experience working directly with individuals with intellectual disabilities
- One (1) year of supervisory experience
- Previous experience working within and managing a unionized workforce preferred
- Non-profit human service experience highly preferred
- Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
- Must be able to perform CPR and safe care using agency-trained protocols
- Elwyn New Jersey reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract._
**_Elwyn New J
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