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Key Holder

4 months ago

Grand Rapids, United States Joann Fabric & Crafts store Full time

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SUMMARY

The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.

ESSENTIAL RESPONSIBILITIES

HEARTS

Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

HANDS

Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

MINDS

Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand. Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.

INSPIRE

Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management. Works with Store Management and other Team Members on projects in a friendly and professional manner. Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

QUALIFICATIONS

Education Minimum: High School Diploma, GED, or equivalent
Experience Minimum: No experience required
Experience Preferred: 1- 3 years previous experience in a customer centric environment

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

SKILLS / COMPETENCIES

Ability to work with customers and team members
Ability to maintain a safe work environment
Ability to interact collaboratively with others
Ability to get work accomplished through others
Ability to communicate effectively in a group environment
Ability to work a varied schedule based on business needs

PHYSICAL REQUIREMENTS

Stand during an entire shift (other than normal break time).
Continuously walk around all areas of the store throughout shift.
Read written instructions, reports, and other information on paper and computer screens.
Orally communicate with customers and other team members on consistent basis throughout their shift.
Input data on computer keyboard and handheld units.
Use 2-way radios (hear incoming messages and provide verbal response).
Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
Lift, place, and arrange items on shelves and racks.
Bend down and reach above head.
Climb and descend ladder.
Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
Team Members under age 18 are not permitted to perform certain duties listed in this job description. They are not allowed to work the cutting counter or use any energized machines such as operating a trash compactor, or freight elevator or operating electric shearing machines. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

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**SUMMARY**

The