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Customer Service Section Chief
4 months ago
**POSITION OVERVIEW**:
**Application Accepted from**:All Persons Interested
**Reporting Location**:900 Bagby St*
**Workdays & Hours**:Monday - Friday; 6:00 AM - 2:30 PM*
- **Subject to change**
**_
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS_**
The mission of the Fleet Management Department is to provide the City of Houston with the best value fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Section Chief who thrives in attention to detail & quality, waste reduction, and positive customer experiences. The** **Customer Service Section Chief is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? About Fleet Management Department.
The Fleet Management department is seeking a Customer Service Section Chief who can oversee daily operations. They will manage customer service personnel who create verifying estimates that for requisitions requesting purchase orders.
**RESPONSIBILITIES/DUTIES**
- Perform random audits at FMD parts warehouses to include P-Card transactions, cycle counts, PO tracking, and safety.
- Create purchase requisitions in SAP for Outside Services and monitor contracts for budgetary expenditures.
- May perform "Receivers" invoice activities using COH SAP.
- Schedule and evaluate work assignments. Oversee installation of equipment.
- Manage the design, development, and/or implementation of technical training, i.e. development programs, system integrations, voice data services, etc.
- Oversee internal collections. Gather and interpret data for collection activity. Organize and monitor lists to determine liens to be filed with outside agencies.
- Oversee the scheduling and all follow up activities associated with administrative hearings, i.e. analyzing customer accounts, recommending corrections, rendering decisions, etc.
- Plan, conduct, and revise audits. Create audit reports based on documented findings, draw conclusions, and make recommendations.
- Assist in developing and monitoring budgets.
**_ WORKING CONDITIONS_**
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds. General office conditions. May require long periods of standing at the counter.
**MINIMUM REQUIREMENTS**:
**_EDUCATIONAL REQUIREMENTS_**
- Requires a high school diploma or a GED.
**_
EXPERIENCE REQUIREMENTS_**
- Five years of administrative or customer service related experience is required.
- **Substitutions**:Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience.
**_ LICENSE REQUIREMENTS_**
None
**PREFERENCES**:
**GENERAL INFORMATION**:
**SELECTION / SKILLS TESTS REQUIRED**
Department _may_ administer skills assessment test.**SAFETY IMPACT POSITION - **Yes**SALARY INFORMATION**
**PAY GRADE**: 22**
**APPLICATION PROCEDURES**- ***
If you need special services or accommodations, call (832) 393-6049. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.- ***
**EOE Equal Opportunity Employer**
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
**Agency**
- City of Houston
**Address**
901 Bagby St
Houston, Texas, 77002
**Website