Bilingual Hospitality Manager
1 month ago
A Premier Cleaning and Maintenance company is seeking an Area Manager for our HOA Buildings in Orange County (TERRITORY: Westminster, Huntington Beach, Costa Mesa, Santa Ana, Irvine ).
We are looking for an energetic, hands-on person who is can lead a team and to train employees on the job, supervise/oversee multi-site janitorial services for Portfolio & Mid Rise Homeowner Associations & Condos.
**Position Requirements and Responsibilities**:
- Audit janitorial services provided by multi-site employees at Homeowner's Associations throughout assigned area
- Comprehensive knowledge of building maintenance services, procedures, and safety
- Ensure all employees are following company protocols and procedures
- Implement and maintain quality control standards
- Resolve all customers issues in an efficient and timely manner
- Coach / motivate personnel to achieve overall customer satisfaction & exceed quality standards
- Develop and maintain positive rapport with Clients and their onsite teams / vendors
- Ability to move from one project to another and work remotely with mínimal supervision
- Provide daily and monthly reports of community inspections
- Complete bi-weekly payroll for all employees according to time records and schedules
- Out in the field / driving 85% of the time - working remotely from company phone / laptop
**Experience, Required Skills and Abilities**:
- MUST BE BILINGUAL (ENGLISH / SPANISH)
- CA DRIVER'S LICENSE WITH CLEAN DRIVING RECORD
- Minimum of 2-4 years of leadership/managerial experience leading a team in an operational or related environment
- Proficient in CRM database systems & Microsoft Office: Word, Excel & Outlook
- Knowledge of Payroll auditing
- Hospitality experience or education a PLUS
- Professional, positive, enthusiastic, self-motivated and dedicated
- Requires little supervision and able to meet deadlines
- Detail oriented with excellent time-management skills
**Company Benefits**:
- Company vehicle / phone / lap top
- Annual Company Outings and Events
- Monthly Employee Appreciation Day
- 48 hours sick time annually
- 80 hours vacation
- Competitive Health and Dental / Vision
Pay: $68,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- On call
**Experience**:
- Management: 3 years (required)
- Field service: 2 years (preferred)
**Language**:
- Spanish (required)
License/Certification:
- CA Driver's License (required)
Willingness to travel:
- 75% (required)
Work Location: On the road
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