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Practice Assistant II/ Neuroscience Dept
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Practice Assistant II/ Neuroscience Dept
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Boston, United States Brigham and Women's Hospital Full timeDescription The Practice Assistant II position is responsible for the day-to-day patient and customer interactions within practices and/or locations of the Department of Neurosciences. Working under the direction of the Practice Administrator and/or Practice Coordinator, the Practice Assistant II is the main frontline contact and will interact with customers...
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Practice Assistant II/ Neuroscience Dept
1 month ago
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Practice Assistant II
1 week ago
Boston, United States Mass General Brigham Full timeTo Patients: Answers patient's telephone calls, correctly processing information on ambulatory appointment scheduling or answering questions or solving problems. If necessary, transfers call to an appropriate person or department to assist the patien Practice, Assistant, Skills, High School, Processing, Division Manager, Healthcare
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Boston, United States Mass General Brigham Full timeBrigham and Women's Hospital is dedicated to: - serving the needs of our local and global community - providing the highest quality health care to patients and their families - expanding the boundaries of medicine through research - educating the nex Practice, Assistant, High School, Skills, Healthcare, Patient, Media
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Practice Assistant II
1 week ago
Boston, United States Brigham & Women's Hospital - Brigham Health Full timeSummarize the nature and level of work performed. Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care Practice, Assistant, Processing, Skills, High School, Division Manager, Healthcare
Practice Assistant Ii
2 months ago
**Practice Assistant II - Dermatology - Longwood area**
- (3292250)
**This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB team**
**GENERAL SUMMARY/ OVERVIEW STATEMENT**:
- Brigham and Women’s Hospital is dedicated to:
- serving the needs of our local and global community
- providing the highest quality health care to patients and their families
- expanding the boundaries of medicine through research
- educating the next generation of health care professional
- Brigham and Women’s Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
- All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
- People: Focus on serving the community through collaboration and respect
- Self Management: Accountability, professionalism and commitment to growth and development
- Organization: A commitment to quality, service and exceptional performance
- Meeting these expectations is key to the success of your department and the organization
The Practice Assistant II position is responsible for the day-to-day patient and customer interactions within practices and/or locations of the Department of Dermatology. Working under the direction of the Practice Manager and/or Practice Coordinator, the Practice Assistant II is the main frontline contact and will interact with customers in person, by telephone and/or electronically. Since the role has significant impact on patient care, patient satisfaction, clinical operations and clinical revenue, the position requires outstanding customer service skills, attention to detail and having the appropriate technical skills to meet the job requirements in a timely and accurate manner. Directly reports to Practice Manager and indirectly reports to Practice Coordinator, Lead, and other Practice Managers.
**_JOB SPECIFIC DUTIES AND RESPONSIBILITIES: _**Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
The following duties and responsibilities are comprehensive. While the Practice Assistant II will be expected to have a working knowledge of these duties and responsibilities, the overall efforts for each will vary based on daily practice operational needs, staffing, location and specific functions. Other duties may be assigned.
- Assume primary responsibility for scheduling patient appointments per BWH, Dermatology and practice-specific standards and guidelines.
- Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
- Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
- Verify patient’s identity using 2+ identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
- If next available appointment exceeds a reasonable timeframe (as established by practice), offer to investigate other scheduling opportunities. Work with other practice staff, physicians and practice management to determine other options that could provide patient with an earlier appointment. Follow-up with the patient or referring physician’s office as appropriate.
- Coordinate and schedule all appointments with interpreter services as necessary. Coordinate interpreter services or language line representatives into patient phone calls to provide high quality service to patients who require interpreting services.
- Cancel and reschedule appointments as requested. When canceling an appointment, treat patients kindly and professionally. Inquire as to whether/when they would like to reschedule the appointment.
- Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
- Coordinates physician cancellation (reschedule) lists as required. Ensure outbound calls or other communications are documented on patient’s appointment record in EPIC.
- Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
- Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
- Ensure appropriate new patient and referring physician communications are done per Dermatology and practice.
- Send new patient communications and related materials to patients in advance of scheduled appointment.
- Process and monitor appointment requests via e-Referral appointment requests per BWH, Dermatology and
