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Front of House Supervisor
3 months ago
Welcome to Billy Hicks, a friendly neighborhood spot perched on a bustling corner in the heart of Georgetown, Washington, DC. We like to bring people together all day long serving coffee, spirits, and quality comfort food that just makes you feel good every single time. We are looking for a passionate leader to join our team and manage the front of the house.
As our **Front of House Supervisor**, you will be responsible for managing the front of the house and assisting in the day-to-day operations of the restaurant. You will ensure that all dining areas are stocked, that dining reservations are handled promptly and efficiently, that restaurant service is top-notch and that the kitchen is kept clean and orderly. We are looking for someone who is passionate about food, has great people skills, enjoys working in a team environment and who takes pride in creating an excellent dining experience.
Essential Functions:
- Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance.
- Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
- Allows empowerment amongst the staff to help develop each other based on individual strengths
- Seamlessly work with and support the management team by actively participating in nightly pre-shifts and educational training.
- Always seeking to connect with guests, cultivate relationships, and create regulars
- Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
- Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
- Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
- Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
- Ensures continuous compliance with all relevant federal/state laws, insurance requirements, landlord regulations, and company policies
- Ensures labor and controllable costs stay consistently within guidelines set by the company
- Daily cash management, reconciliation, and audits
- Assists with beverage inventory
- Working closely with the hospitality manager to achieve company key initiatives
- Other duties, as assigned
Qualifications:
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
- A positive, joyful, upbeat and energetic attitude - leading by example
Pay: $42,709.82 - $51,435.48 per year
Restaurant type:
- Bar
- Café
- Casual dining restaurant
- Coffee shop
Shift:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
License/Certification:
- Driver's License (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
Ability to Commute:
- Washington, DC 20007 (required)
Ability to Relocate:
- Washington, DC 20007: Relocate before starting work (required)
Work Location: In person
