Server - Flanker Az

4 weeks ago

Glendale, United States Carver Road Hospitality Full time

Flanker Kitchen + Sports Bar is a 17,000-square-foot sports, dining and entertainment venue located at the north end of State Farm Stadium’s Great Lawn. It combines a menu of American favorites, the elements of a world-class sports bar and a BetMGM Sportsbook, the first located on the grounds of an NFL Stadium. It is a high-energy destination for sports and elevated casual dining, craft beer and cocktails.

**Position Summary**:
The Server is responsible for taking orders, inquiring about food allergies, providing information about any specials and conducting a complete and timely food and beverage service while monitoring guests’ dining experience. Interacts with guests, employees and supervisor in a polite and courteous manner.

**Duties and Responsibilities**:

- Maintain professional appearance standards as directed in the Employee Handbook.
- Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.
- Maintain general cleanliness of assigned stations and the entire venue.
- Presents menus, answers question and make suggestions for all food and beverage items.
- Informs guests of all food and beverage specials, with prices.
- Required to solicit any allergy or dietary restrictions from each guest.
- Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
- Ensures the timely delivery of all food and beverage to the guests.
- Possesses in-depth knowledge of all food and beverage menus and the company.
- Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
- Protects establishment, guests and employees by adhering to Department of Health and company sanitation standards.
- Accurately completes all end-of-shift financial procedures.
- Communicates the needs of the guests to Front-of-House and Back-of-House support staff, managers and chefs.
- Properly sets-up floor and other opening/closing procedures as directed by management.
- Performs opening, closing and side-work.
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Updates knowledge by participating in staff training opportunities.
- Portrays a positive and professional attitude.
- Works as part of a team and provides help and support to all employees.
- Previous server/hospitality experience.
- Experience in a high-volume restaurant/ lounge.
- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

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