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Assistant General Manager

4 months ago

Glendale, United States Carver Road Hospitality Full time

Flanker Kitchen + Sports Bar is a 17,000-square-foot sports, dining and entertainment venue located at the north end of State Farm Stadium’s Great Lawn. It combines a menu of American favorites, the elements of a world-class sports bar and a BetMGM Sportsbook, the first located on the grounds of an NFL Stadium. It is a high-energy destination for sports and elevated casual dining, craft beer and cocktails.

**Position Summary**:
The Assistant General Manager is responsible for assisting the General Manager in overseeing the front-of-house operations and employees while working with the back-of-house to ensure prompt and seamless service for guests.

**Duties and Responsibilities**:

- Maintain professional appearance standards as directed in the Employee Handbook.
- Anticipates and accommodates needs of guests while providing professional and exceptional service to ensure guest satisfaction.
- Ensures cleanliness of front-of house areas, and the entire venue.
- Protects establishment, guests, and employees by adhering to and overseeing that the Department of Health and company sanitation standards are followed.
- Responsible for interviewing, hiring, and training process decisions.
- Coaches front-of-house managers as needed and assists in their professional development.
- Possesses knowledge of all front-of-house job duties.
- Responsible for ensuring all front-of-house employees receive job performance reviews and provide growth opportunities
- Possesses in-depth knowledge of all operational systems in use including but not limited to payroll, inventory and purchasing.
- Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
- Regulates all executive-level POS functions.
- Assists in overseeing and supervising the execution of front-of-house operations to ensure quality, safety, efficiency, and profitability.
- Meet or exceed budget expectations through controlling P&L items.
- Assists in overseeing that the venue is compliant with all federal, state, and local laws and regulations and company policies.
- Possesses in-depth knowledge of all food and beverage menus.
- Assists in overseeing that all guest and employee concerns are resolved.
- Communicates clearly and concisely with back-of-house employees/management during service.
- Oversees that all opening and closing duties are completed up to company standard.
- Oversees the replacement or repair of all breakage or damage of equipment, furniture, or other company property.
- Attends, leads, participates in any training sessions, department meetings or pre-service meetings.
- Minimum 2 years’ experience in management in full service, moderate to high volume restaurants
- Proficient with computers (Microsoft Products), POS and technology.
- Must be organized, self-motivated, and proactive with a strong attention to detail.
- Strong interpersonal skills and financial acumen
- Professional verbal and written communication with guests, employees, vendors, and ownership.
- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.