Call Center Customer Service Representative

2 weeks ago


Lake Elsinore, United States Dalinghaus Construction, Inc Full time

**PART-TIME OPPORTUNITY Monday-Friday 12:30 PM - 6:00 PM **

**TRAINING HOURS WILL VARY FOR INITIAL WEEK**

**PLEASE DO NOT APPLY UNLESS PART-TIME AND THE HOURS ABOVE WORK FOR YOU**

**JOB TITLE**: Call Center - Scheduling Coordinator

**DEPARTMENT**: Call Center

**REPORTS TO (Job Title)**: Manager of Sales

**JOB SUMMARY**:
**KEY PERFORMANCE INDICATORS**:
Number of booked appointments & Confirmed scheduled percentage,

**ESSENTIAL JOB FUNCTIONS**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Handle two (2) or more phone lines
- Follow communication protocol when handling various topics
- Identify customer/client’s needs, clarify information, and confirm their understanding of items discussed
- Understanding of the appointment scheduling process
- Scheduling of appropriate sales representative
- Verifying correct customer information is registered
- Verify any documentation is obtained
- Schedule appointment for sales representative
- Communicate with customer/client
- Keeping updated notes, calendar, and activities in company CRM
- Informing homeowner and/or sales representative of any changes
- Discussing sales duration and expectations
- Communicate with sales representative
- Keeping updated notes, calendar, and activities in company CRM
- Informing Sales Rep/Production of any changes to the schedule
- Collaborates with managers to create efficiencies related to company activities.
- Regular and punctual attendance.
- Ability to legally drive a motor vehicle.

**NECESSARY KNOWLEDGE, SKILLS, ABILITIES, and TALENTS**:

- Knowledge of construction, concrete or related principles and practices.
- Knowledge of foundation systems and procedures including piers, anchors, and waterproofing.
- Skill in operating personal computer and programs such as company CRM and other business software.
- Excellent organizational skills
- Exceptional Customer service attitude
- Professional writing and verbal communication skills
- Skill in logic and math.
- Ability to interpret complex information or instructions into understandable job specifications, measurements, instructions and standards.
- Ability to communicate with subordinates about job generalities and specifics—to give instruction.
- Ability to motivate, guide and direct clients to confirmed appointment
- Possess talent and personal traits:

- Self Management
- Leading Others
- Accountability for Others
- Results Orientation
- Customer Focus
- Self Starting
- Goal Achievement
- Integrity

**EDUCATION AND EXPERIENCE**:
An equivalent combination of education and experience to illustrate a proven track record in the business field.

**Job Type**: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 27.50 per week

Experience level:

- 2 years

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Application Question(s):

- Are you familiar with Google Maps?
- Do you have any basic construction knowledge? If so, please explain
- Do you have any experience managing/responding to web chat messages? If so, please explain
- Are you available to work 12:30 pm to 6:00 pm, Monday-Friday?

**Experience**:

- Call Center/ Customer Service: 1 year (preferred)

Work Location: In person



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