Automotive Service Advisor

2 weeks ago

Norfolk, United States Rick Hendrick Chevrolet of Norfolk Full time

**Summary**:Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

**Essential Duties and Responsibilities** **include the following**:

- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership’s standards for repair and order production.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned

**Field of Study/Work Experience**:
**√** Automotive

**Desired Work Experience**:
**√** 2+ years

**Education/Experience**:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

**Certificates and Licenses**:
**√** Valid Driver’s License

**Communication Skills**:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

**Attendance Expectations**:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

**Core Values**:
To perform the job successfully, an individual should demonstrate the following Core Values:
**Servant Leadership**

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

**Teamwork through Trust & Respect**

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

**Integrity**

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

**Commitment to Customer Enthusiasm**

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

**Passion for Winning**

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

**Accountability at All Levels**

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

**Commitment to Continuous Improvement**

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Work Remotely
- No

Pay: $45,000.00 - $115,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Day shift

License/Certification:

- Driver's License (required)

Work Location: In person

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