Service Advisor

3 weeks ago


Norfolk, United States Promotive Full time

**1 year experience as an Automotive Service Advisor preferred**

**$20-25/hour + earn profit share based on individual gross profit**

**Monday through Friday hours**

**WE ARE A TRAINING COMPANY We believe in training our team.**

An automotive service advisor plays a critical role in our business, acting as a liaison between customers and the service department. Your primary duties include:

- **Customer Service**: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs.
- **Appointment Scheduling**: Scheduling appointments for vehicle maintenance, repairs, and other services.
- **Cost Estimation**: Providing customers with accurate estimates of repair costs and service charges, including parts and labor.
- **Service Recommendations**: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle's condition.
- **Parts Ordering and Inventory Management**: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- **Communication**: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required.
- **Upselling and Cross-selling**: Recommending additional services or products that may benefit the customer's vehicle, such as preventative maintenance packages, accessories, or upgrades.
- **Customer Follow-up**: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- **Documentation and Record-keeping**: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.

**What we offer**:

- **$20-$25/hour + earn profit share based on individual gross profit**:

- WE ARE A TRAINING COMPANY We believe in training our team.
- You will not be limited by our equipment or bays to work out of
- Insurance - Sotera Platinum Health Plan, $0 deductible, $35 co-pay,
- $25,000 life insurance policy
- Vision/Dental/Disability
- Uniform rentals
- Training - paid on the clock training, after hours paid, will cover certifications
- Stock personal protection (gloves and such)
- Major holidays paid
- 1 week vacation and 1 week sick time after a year

Pay: $20.00 - $25.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- No weekends

**Experience**:

- Service writing: 5 years (required)
- Automotive service: 5 years (required)
- Sales: 5 years (required)

License/Certification:

- Driver's License (required)

Ability to Relocate:

- Norfolk, VA: Relocate before starting work (required)

Work Location: In person



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