Customer Service Representative

3 weeks ago

Mequon, United States Fromm Family Foods Full time

**Essential Duties and Responsibilities**

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Discuss with customers appropriate pet food based on the age, size, and health of the pet.
- Provide product information on various Fromm Pet Food offerings to customers.
- Collaborate with the team to deliver complete answers quickly and efficiently to customers.
- Able to work through situations and achieve resolutions with customers.
- Ownership of assigned tasks, seek assistance and guidance when necessary.

**Qualifications / Skills**
- Experience guiding pet owners on food recommendations based on the pet and or nutritional needs.
- Strong written and verbal communication skills.
- High degree of organization with an attention to detail and a strong work ethic.
- Spreadsheet proficiency.
- Ability to multi-task and work in a fast-paced environment.
- Friendly and personable personality that is responsible and accountable.
- Dedication to service--helping customers and their pets.
- Willingness to learn new skills and information.

**Education and/or Experience**
- In-depth pet food knowledge/animal nutrition.
- Two years of customer service experience/call center experience.
- Professional pet, veterinary clinic and/or medical experience is helpful.

**Additional Information**
- 40-45 hours per week, Monday-Friday, at Fromm Headquarters in Mequon, WI.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand, walk, climb, bend, stoop, and crawl and or reach above the shoulders. The employee must occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position is in a general office environment and is located in a temperature-controlled office to include A/C and heat.

Pay: $19.00 - $21.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

**Experience**:

- Veterinary clinic: 2 years (preferred)
- Animal care: 2 years (preferred)

Ability to Commute:

- Mequon, WI 53092 (preferred)

Work Location: In person

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