Team Member

1 week ago

Oroville, United States Jack In The Box Full time

**Team Member**

***: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.

**Guest Expectations**

**Well-Trained**
- (Hassle Free) Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
- Is very knowledgeable and answers guest questions quickly and accurately
- Is well prepared and remains calm and productive during busy times; does not look rushed.

**Neat and Well -Groomed**
- (Clean) Follows JIB uniform and grooming standards.
- Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

**Friendly**
- (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
- Makes guests feel welcome and special by being ready, smiling, and connecting.
- Follows the JIB Hospitality Model on how to treat guests.

**Well-Staffed**
- (Clean) Maintains restaurant cleanliness (interior/exterior).
- Is ready and prepared to serve guests as they arrive.
- Is organized and responsible.
- Asks for help, when necessary, to meet guests needs.
- Is a good team player and assists co-workers when able.
- Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

**Food Tastes Great**
- (Food Quality) Makes sure the food looks and tastes great and is high quality.
- Cares about food presentation; takes the extra time if needed.
- Ensures taste, appearance, and temperature standards are met for all products.

**Consistent and Quick Service**
- (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
- Offers consistent, quick service and is always ready and prepared.

**Order Accuracy**
- (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.
- Always provides the appropriate number of condiments, napkins, and utensils.
- Repeats the order to guests by looking in the bag/basket as they hand them their food.
- Follows bagging standards to ensure quality and accuracy.

**Food Safety**
- (Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.
- Follows all hand washing and glove procedures.

**It's All About**

**Brand Ambassador**
- Has passion for the business and pride in Jack in the Box.
- Inspires team members to embrace the brand.
- Is proud to represent Jack in the Box.

**Focus on the Guest**
- Treats guests with care and respect.
- Is passionate about serving the guest.
- Has a happy, friendly personality that is engaging to both the guest and other employees.
- Reads the guest and anticipates their needs. Pays attention to guests verbal and non-verbal communications and addresses them proactively.
- Handles guest complaints says Yes to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.

**Team Skills**
- Treats fellow team members with care and respect.
- Is a good team player.
- Has a positive can-do attitude.
- Is dependable and reliable.
- Is willing to help others.
- Keeps calm and does not show signs of stress.
- Is open and willing to work with people of all backgrounds.

**Commitment**
- Thrives in a fast-paced, high energy, team environment.
- Performs professionally during difficult situations and/or high volume times.
- Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
- Takes corrective action to resolve issues that could jeopardize food safety or food quality.
- Is flexible and changes direction based on the needs of the business.
- Works with a sense of urgency.
- Knows the products and menu.
- Follows Jack in the Box policies and standards.

**Front of Restaurant**

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

**Guest Service(Dine In/Drive-Thru)**
- Immediately acknowledges and welcomes guests.
- Takes and clarifies orders, assists guests with menu selection as appropriate.
- Enters order in POS system, collects money, and makes change.
- Always thanks guest upon completion of order taking.
- Assembles order, works with backup position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
- Maintains cleanliness and stocking of work area.

**Interior**
- Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, c

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