Table Games Supervisor

1 month ago

Oroville, United States Gold Country Casino Resort Full time
Job DescriptionJob Description

SUMMARY: Under the supervision of the Table Games Shift Supervisor, the Supervisor is responsible for implementing and ensuring that all operations of Casino Table Games and Team Member performances are in compliance with the Casino’s objectives and goals and Gaming regulations. This position is empowered to make discretionary decisions regarding Class III gaming activities in the Table Games Department including Poker.

ESSENTIAL JOB DUTIES ASSIGNED:

  • Directly supervises the activities all Dealers.
  • Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws.
  • Training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
  • Responsible for supervising the operation of specified amount of Table Games, including opening, or closing tables when necessary.
  • Assists in training and evaluation of Table Games Team Members.
  • Maintains the highest quality standards in all areas of customer service, hospitality and developing players.
  • Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits, and staffing.
  • Maintains proper game protection on all games.
  • Makes recommendation and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all Table Games Team Members on assigned shift in a fair and equitable manner.
  • Informs the Director of Gaming Operations, Gaming Operations Manager, Table Games Shift Supervisor, Casino Floor Managers, CFO and Surveillance of all noteworthy, suspicious, or unusual activity. Facilitates the flow of information throughout the casino to the appropriate personnel.
  • Coaches Team Member in his/her control to maintain and/or improve on expected levels of performance, promotion, and productivity by using positive motivation.
  • Is familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, player tracking, and monitors the same for the Pit Clerk and Dealers.
  • Knowledge of local jurisdiction gaming laws (Tribal, Federal, State Compact, etc.) as well as the Casino’s internal controls, policies, and procedures.
  • Responsible for maintaining a consistent and regular attendance record.
  • Responsible for maintaining the highest degree of confidentiality, professionalism, and ethical business conduct.
  • Ensures management of department by fostering and encouraging positive interaction between Team Members, management, and guests.
  • Ensures Table Game Team Members are portraying an excitable, approachable, and friendly demeanor to encourage more player interaction
  • Maintains the highest quality standards in all areas of customer service, hospitality and developing players.
  • Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must pass initial drug screening, background investigation, random drug tests and credit check.

LANGUAGE SKILLS: Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond to common inquires or complaints from customers, regulatory agencies, and staff. Ability to write routine reports and correspondence. Ability to effectively present information in on-on-one and small group situations.

MINIMUM EDUCATION REQUIRED: High School diploma or GED or equivalent experience equal to standard high school graduate. Proven knowledge, training and/or experience the assigned game required. Basic knowledge of all current Casino procedures required.

MATHMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and work with mathematical concepts such as probability and statistical inference. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk, hear. The Team Member, frequently, is required to stand for extended periods in one position. Team Member is required to sit/stand and use hands and finger coordination, handle, or feel objects with continuous wrist, hand, arm and finger motion and dexterity. The Team Member is required to reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Team Member encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. The casino floor is a smoking environment, and the Team Member must be able to tolerate tobacco smoke.

PLEASE NOTE

Tyme Maidu of Berry Creek Rancheria Preference

Native American Preference

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