Venue Supervisor

1 week ago

Chicago, United States Whole Foods Market Full time

**Job Description**:
**Responsibilities**:

- Weighs, prices, and packages customer orders.
- Understands venue menus, stays abreast of specials, menu changes, etc.
- Follows cash handling procedures related to the service venues.
- Monitors product quality and freshness and ensures proper product rotation.
- Completes product spoilage and transfer records as needed.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
- Immediately reports safety hazards and violations.
- Performs other duties as assigned by store, regional, or national leadership.
- Supervises and leads the entire coffee bar team; assists in bakery when needed

**Job Skills**
- Good understanding of food production and fundamental cooking techniques.
- Ability to visually examine products for quality and freshness.
- High energy, enthusiastic, and displays an affinity for WFM products, core values, and company philosophy.
- Ability to sell proactively.
- Ability to understand and convey to others the differentiating factors about WFM products.
- Strong to excellent communication skills and willingness to work as part of a team.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Ability to follow directions and procedures; effective time management and organization skills.
- Passion for natural foods and the mission of Whole Foods Market.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Understanding of and compliance with WFM quality goals.

**Experiences**
- No prior retail experience required.

**Physical Requirements / Working Conditions**
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit.
- Ability to work in wet and dry conditions.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
- May require use of ladders.

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