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Vela - Server Assistant

3 months ago

Chicago, United States VELA Hubbard Street Hospitality LLC Full time

**Vela - Server Assistant Position Summary**:
The **Server Assistant** is responsible for setting, clearing, and resetting the dining and bar areas of the restaurant. The Server Assistant ensures guest satisfaction by maintaining a clean and sanitary environment for guests to dine. He or she also assists servers and bartenders in efficiently servicing their tables.

To be successful as a Vela Server Assistant, you should be well-organized and able to work in a fast-paced environment. Ultimately, an outstanding Server Assistant should demonstrate effective communication skills and achieve excellent customer service at all times.

**Essential Job Functions**
- Maintains a cheerful, courteous disposition and a neat, clean and professional image.
- Provides water service, clears plateware, flatware and glassware as needed.
- Carries dishes to the dish pit area, bar area or otherwise designated areas for soiled serviceware.
- Replenishes all of the aforementioned for guests when necessary.
- Attends any guest requests and relays to servers, bartenders and managers when needed.
- Keeps service stations clean, neat and orderly.
- Assists in housekeeping tasks and maintenance.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
- Performs shift change and/or opening or closing duties.
- Adheres to all company safety and sanitation policies and procedures.
- Assists other team members as needed or when business needs dictate.

**Required Skills/Qualifications**
- Minimum of 2+ years experience in similar capacity.
- Thrive in a fast-paced, high volume environment, and maintains a calm demeanor while quickly and effectively solving problems.
- Must be hospitable, approachable, and passionate about guest service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment autonomously.

**Physical Requirements**
- Must be able to seize, grasp, turn, and hold objects with hands.
- Must be able to make periodical fast paced movements and move throughout the venue with ease.
- Must be able to move, pull, carry, or lift at least 20lbs.
- Must be able to occasionally kneel, bend, crouch, and climb as required.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.