Assistant Patient Care Manager

2 weeks ago

Palo Alto, United States Lucile Packard Children's Hospital Full time

**Nursing Management**

**1.0 FTE, 10 Hour Day Shift**

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

**Job Summary**:

- This paragraph summarizes the general nature, level and purpose of the job._

**Essential Functions**:

- The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned._
- Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings._

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
- Assists in the performance of the operational aspects of a designated unit(s) while providing mentoring and leadership support to the unit(s) staff; supervises the provision of quality, therapeutic and cost-effective patient care in accordance with standards of practice, hospital protocols, policies and procedures, and desired patient outcomes.
- Assists Patient Care Manager in administrative/management functions and assumes the duties and responsibilities of the Patient Care Manager as delegated and/or in the case of absence.
- Coordinates and directs the unit(s) patient care operations for an assigned shift, acting on behalf of the Patient Care Manager.
- Facilitates orientation, training and ongoing staff development; assists in coaching, developing and corrective action of personnel as appropriate; participates in ongoing and annual evaluation of employee performance.
- Facilitates the effective delivery of competent, compassionate care by monitoring and evaluating patient care processes and outcomes to facilitate smooth workflow and desired outcomes on the patient care unit(s).
- Participates in unit goal and program planning, development, and evaluation of programs and special projects as assigned; participates in and supports continuous quality, process, and performance improvement and risk management programs at the unit(s) level.
- Provides competent and compassionate patient care (appropriate to age and condition of the patient), serving as a role model and mentor; and assists with unit workload.
- Serves as a liaison to the Patient Care Manager.

**Minimum Qualifications**:

- Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._

**Education**:Bachelor's Degree in Nursing from an accredited college or university.

**Experience**:Two (2) years of progressively responsible and directly related work experience.

**License/Certification**: CA Registered Nurse (RN).

**Knowledge, Skills, & Abilities**:

- These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. _
- Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
- Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.
- Ability to develop programs and lead process improvement projects.
- Ability to establish the strategic direction and business plans for a functional group.
- Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery.
- Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor.
- Ability to supervise, coach, mentor, train, and evaluate work results.
- Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in

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