Title Clerk

1 month ago

Houston, United States EBlock Corp. Full time

Overview:
**Responsibilities**:
What you will do:

- Customer Interaction: Serve as the primary point of contact for all levels of customers, from the general public to high-level managers, ensuring a positive company image through both face-to-face and verbal communications.
- Title Processing: Efficiently analyze and identify vehicle title/ownership documents, process titles in line with state guidelines, and address any discrepancies or issues with paperwork in a timely manner.
- Issue Resolution: Take the initiative to resolve titling issues by liaising with dealers, regulatory agencies, and customers, providing immediate solutions or escalating complex issues to the appropriate manager.
- Record Maintenance: Keep accurate and up-to-date records of vehicle titling, customer interactions, and transactions, adhering to company guidelines and ensuring data integrity.
- Communication: Regularly communicate with customers and sellers regarding title requests, ensuring all documentation meets required standards and addressing any outstanding issues promptly.

Qualifications:
What You Will Need:

- Education: High School diploma or GED.
- Language: Fluency in both Spanish and English is necessary.
- Attributes: A strong sense of organization, the ability to multitask, and work independently with mínimal supervision.
- Flexibility: Availability to work overtime as needed and adapt to changing workloads and priorities.

Working Conditions:

- The role involves attending to long-duration calls, manual dexterity for desktop computer use, and occasional overtime to meet business needs.

What We Offer:

- Competitive pay
- Medical, Dental & Vision
- 401k/RRSP with Match
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off

EBlock Houston values diversity and inclusivity and encourages all qualified individuals to apply, especially those who believe in making a difference through exceptional customer service and problem-solving. Join us to become an integral part of a team where your efforts are recognized, and your contributions are valued.

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