Hospitality Associate

1 week ago


Manhattan, United States Genie Solutions Full time

**Job Title: Hospitality Associate**
**Location**: New York City, New York, USA

**Company Description**:
Join our team at Chat Genie Café, a vibrant coffee shop and café located in the heart of New York City. We are dedicated to providing exceptional coffee, delicious pastries, and outstanding customer service to our guests. As we continue to expand, we are seeking a Hospitality Associate to join us in delivering an exceptional guest experience and ensuring the smooth operation of our café.

As a Hospitality Associate at Chat Genie Café, you will play a vital role in providing excellent service to our guests and supporting various aspects of café operations. Your main responsibilities will include:

- Greeting guests warmly as they enter the café and providing assistance with seating and menu selections.
- Taking orders accurately and efficiently, using a point-of-sale system or order pad.
- Crafting and serving coffee drinks, pastries, and other menu items with care and attention to detail.
- Providing information to guests about menu items, specials, and promotions.
- Assisting with food preparation, including assembling sandwiches, salads, and pastries.
- Monitoring the dining area to ensure all guests are attended to and have everything they need.
- Handling cash transactions accurately and efficiently, including operating a cash register and processing payments.
- Maintaining cleanliness and organization in the café, including cleaning tables, countertops, and other surfaces.
- Assisting with opening and closing duties, including setting up and breaking down equipment, cleaning tasks, and restocking supplies.

**Requirements**:

- Previous experience in hospitality, customer service, or a related field preferred.
- Excellent communication and interpersonal skills, with a friendly and outgoing demeanor.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- Physical ability to stand for extended periods and move around the café comfortably.

**Preferred Qualifications**:

- Knowledge of coffee and café menu items preferred but not required.
- Certification in food handling or willingness to obtain certification upon hire.
- Enthusiasm for providing exceptional customer service and creating memorable experiences for guests.
- Ability to remain calm and composed under pressure, especially during busy periods.

**Benefits**:

- Competitive hourly wage with opportunities for tips and advancement.
- Employee discounts on café menu items and retail merchandise.
- Opportunities for additional training and skill development.
- Supportive team environment with ongoing feedback and recognition.
- Flexible scheduling to accommodate work-life balance.
- Health, dental, and vision insurance options for eligible employees.
- Paid time off and holiday pay.

**How to Apply**:
Pay: $17.00 - $19.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Referral program

Restaurant type:

- Bakery
- Café
- Coffee shop

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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