Automotive Service Manager

2 weeks ago

Westborough, United States McGovern Automotive Group Full time

**McGovern Buick GMC of Westborough is hiring a Service Manager**

**Job Title**:Service Manager

**Department**:Service

**Reports To**:Fixed Operations Director/ General Manager

**SUMMARY**:Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensure that the daily inventory of Technician's time is consistently sold to service customers.

**ESSENTIAL DUTIES**:Include the following. Other duties may be assigned.
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and team work within the department and with all other departments.
- Develops and implements a marketing plan which promotes new and repeat business.
- Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-To-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing and all processed correctly.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors Technician’s daily productivity reports and corresponding payroll records.
- Monitors and follows up on parts orders with Parts Manager to ensure availability.
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat business and referrals.
- Informs Technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Ensures that the work areas and customer area are kept clean.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as a liaison with factory representatives.
- Ensures that the proper care, storage and inventory of special tools.
- Ensures that customer’s service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given a fair estimate on costs and time required for repairs and maintenance.
- Handles customer complaints immediately and according to dealership’s guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

**MARGINAL DUTIES**:include the following. Other duties may be assigned.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Maintains a safe work environment.
- Maintains a professional appearance.
- Attends manager’s meetings.
- Holds weekly departmental meetings.

**ADDITIONAL REPSONSIBILITES**:

- Arrives to work on time.
- Follows instructions from a supervisor.
- Interacts with co-workers.
- Understands and follows work rules and procedures.
- Accepts constructive criticism.
- Leads and manages others.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Referral program
- Retirement plan
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- automotive service manager: 5 years (required)

Ability to Relocate:

- Westborough, MA 01581: Relocate before starting work (required)

Work Location: In person

  • Automotive Service Valet

    2 weeks ago

    Westborough, United States McGovern Automotive Group Full time

    **Buick GMC Westborough, part of the McGovern Automotive Group, is hiring a Service Valet!** **Great opportunity for someone retired or looking to get their foot in the door of the auto industry!** We are the fastest growing Automotive Dealer Group in New England. McGovern Automotive just celebrated our 6th Anniversary and proud to boast our 28 locations...

  • Experienced Automotive Sales Consultant

    4 days ago

    Westborough, United States McGovern Automotive Group Full time

    **McGovern Buick GMC of Westborough - part of the McGovern Automotive Group is hiring Sales Consultants!** We are the fastest growing Automotive Dealer Group in New England. McGovern Automotive just celebrated our 6th Anniversary and proud to boast our 20 locations and many more on the way. We offer detailed training, defined processes to aid in every team...

  • Automotive Title Clerk

    4 weeks ago

    Westborough, United States McGovern Automotive Group Full time

    **Automotive Title Clerk Needed! McGovern Autobahn Westborough** We offer detailed training, defined processes to aid in every team member success, time off for all major holiday and comprehensive pay plan structures that other Dealers won't compete with. **Join a Dealer Group where your hard work and dedication will be rewarded with long term...

  • Automotive Title Clerk

    1 day ago

    Westborough, United States McGovern Automotive Group Full time

    **Automotive Title Clerk Needed! McGovern Autobahn Westborough** We offer detailed training, defined processes to aid in every team member success, time off for all major holiday and comprehensive pay plan structures that other Dealers won't compete with. **Join a Dealer Group where your hard work and dedication will be rewarded with long term...

  • Manager in Training

    1 month ago

    Westborough, United States Team Car Care Dba Jiffy Lube Full time

    Overview: Embark on a rewarding career journey with us today as a Manager in Training! IMMEDIATELY HIRING! Starting pay up to $52,583.00 per year and offers incentive bonus pay for performance biweekly and a monthly bonus program following completion of training. Joining our team also means instant compensation! Through our collaboration with DailyPay,...

  • Manager in Training

    3 weeks ago

    Westborough, United States Team Car Care Dba Jiffy Lube Full time

    Overview: Embark on a rewarding career journey with us today as a Manager in Training! IMMEDIATELY HIRING! Starting pay up to $52,583.00 per year and offers incentive bonus pay for performance biweekly and a monthly bonus program following completion of training. Joining our team also means instant compensation! Through our collaboration with DailyPay,...

  • Automotive Sales Consultant

    1 month ago

    Westborough, United States Herb Chambers Full time

    Job DescriptionHerb Chambers Infiniti of Westborough has an immediate opening for a full-time Sales Consultant to join our team! The Herb Chambers Companies is the largest automotive dealership in New England. We operate 60 retail car dealerships, representing 35 different brands.We have been voted as one of New England's Top Places to Work by The Boston...

  • Automotive Sales Consultant

    2 weeks ago

    Westborough, United States Herb Chambers Full time

    Job DescriptionHerb Chambers Infiniti of Westborough has an immediate opening for a full-time Sales Consultant to join our team! The Herb Chambers Companies is the largest automotive dealership in New England. We operate 60 retail car dealerships, representing 35 different brands.We have been voted as one of New England's Top Places to Work by The Boston...

  • Automotive Technician

    3 weeks ago

    Westborough, Massachusetts, United States CarMax Full time

    6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581CarMax, the way your career should be CarMax is now hiring Automotive Technicians Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive...

  • Skilled Automotive Technician

    3 weeks ago

    Westborough, Massachusetts, United States CarMax Full time

    6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581CarMax, the way your career should be CarMax is now hiring Automotive Technicians Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive...

  • Automotive Receptionist

    2 months ago

    Westborough, United States Herb Chambers Infiniti of Westborough Full time

    Herb Chambers Infiniti of Westborough has an immediate opening for a full-time receptionist to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively, grow with New England's largest automotive...

  • Automotive Receptionist

    2 months ago

    Westborough, United States Herb Chambers Infiniti of Westborough Full time

    Herb Chambers Infiniti of Westborough has an immediate opening for a full-time receptionist to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively, grow with New England's largest automotive...

  • Automotive Receptionist

    2 months ago

    Westborough, United States Herb Chambers Ford of Westborough Full time

    Herb Chambers Ford of Westborough is looking for a part-time receptionist to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively. Grow with New England's largest automotive retailer! Job...

  • Automotive Receptionist

    2 months ago

    Westborough, United States Herb Chambers Ford of Westborough Full time

    Herb Chambers Ford of Westborough is looking for a part-time receptionist to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively. Grow with New England's largest automotive retailer! Job...

  • Automotive Administration Clerk

    2 months ago

    Westborough, United States Herb Chambers Honda of Westborough Full time

    The Herb Chambers Companies is seeking a full-time Administration Clerk for our Westborough dealerships! Responsibilities Processes all new and used vehicles for registration in the state in which they will be titled Prepares tax and title documents Promptly submits all contracts and drafts to proper lending institution for payment Submits all legal...

  • Automotive Administration Clerk

    3 days ago

    Westborough, United States Herb Chambers Honda of Westborough Full time

    The Herb Chambers Companies is seeking a full-time Administration Clerk for our Westborough dealerships! Responsibilities Processes all new and used vehicles for registration in the state in which they will be titled Prepares tax and title documents Promptly submits all contracts and drafts to proper lending institution for payment Submits all legal...

  • Automotive Technician

    4 weeks ago

    Westborough, Massachusetts, United States CarMax Full time

    6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581CarMax, the way your career should be Ensure every vehicle is one our customers can rely on At CarMax, our Technicians repair and recondition cars to meet CarMax's high standards. The Automotive Technician's dedication to doing the best possible job will mean our customers can be sure...

  • Automotive Technician

    3 weeks ago

    Westborough, Massachusetts, United States CarMax Full time

    6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581CarMax, the way your career should be Ensure every vehicle is one our customers can rely on At CarMax, our Technicians repair and recondition cars to meet CarMax's high standards. The Automotive Technician's dedication to doing the best possible job will mean our customers can be sure...

  • Automotive CVR Clerk

    3 days ago

    Westborough, United States Herb Chambers Honda of Westborough Full time

    Herb Chambers Honda of Westborough are looking for a qualified CVR Clerk to bring the team to new levels of success in a fast-paced environment. Responsibilities  Processes all new and used vehicles for registration in the state in which they will be titled Prepares tax and title documents Promptly submits all contracts and drafts to proper lending...

  • Store Manager

    2 days ago

    Westborough, United States Midas - AMG Enterprises Full time

    **Benefits**: - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Opportunity for advancement Automotive Management Group is looking for the perfect Manager to take our busy automotive repair shop to the next level! Let's talk about why you should consider working at AMG Enterprises: Joining our automotive repair team is an...