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Member Contact Center Representative

3 months ago

Manchester, United States St. Mary's Bank Full time

We believe that work should be a positive, enriching experience. We offer a wide range of benefits to help employees balance their work and personal lives. Our benefits package includes health, security insurances, retirement, and work/life benefits. Benefits are available for eligible employees working 20 or more hours per week. This includes medical, dental, life and vision. We also offer PTO, paid holidays and tuition reimbursement.

St. Mary's Bank is looking to fill a Member Contact Center Representative Position.

While demonstrating organizational excellence, this position will provide "best-in-market" service to members on deposit and loan productions/services via face to face and/or over the phone.
- Achieving deposit and loan production goals as measured by sales reports;
- Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
- Processing transactions while adhering to balancing guidelines as measured by production reports;
- Providing guidance to Electronic Banking Products & Services (i.e., Online Banking, Bill Pay, Mobile Banking, etc.) as measured by observation, member feedback and call recordings;
- Ensuring compliance by completing work accurately as measured by events reporting.

**Requirements**:

- Minimum of an Associate's degree or equivalent required
- One year experience as a customer service representative with a financial institution
- Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
- Good analytical and problem solving skills
- Ability to effectively communicate via telephone by speaking professionally at all times
- Computer proficiency to include bank systems, word-processing, spreadsheets and data base software
- Microsoft experience preferred
- Must be able to remain sitting for extended periods of time

St. Mary's Bank is an Equal Opportunity Employer