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Patient Service Representative

2 months ago

Manchester, United States Catholic Medical Center Full time
Who you are:

As a Patient Service Representative in our Infusion Services Department for Catholic Medical Center (CMC), you will play a vital role in supporting patients and ensuring smooth operations within our facility. You have a knack for excellent customer service, and your warm persona makes patients feel at ease.

What you'll do:
  • Responsible for greeting visitors to the department or via telephone, providing excellent customer service to all physicians, patients, physician offices and general public requiring services or information.
  • Photocopy or scan and inputs patient demographic information, insurance data and all other information into the EMR and hospital systems as appropriate.
  • Pay close attention to detail while coordinating and confirming accurate orders, authorization and insurance eligibility for imaging procedures as needed. Contact referring physician offices for information and documents pertinent to the scheduled procedure.
  • Interact with patients regarding complaints for effective and immediate response and resolution. Referring to Office Coordinator as appropriate.


Qualifications

What you'll bring:
  • High school diploma or equivalent.
  • Two years of related work experience in a hospital or medical office setting preferred.
  • Basic computer skills, knowledge of related software including telephone usage.
  • Knowledge of departmental and hospital confidentiality policies pertinent to patient information and hospital data.
  • Ability to communicate well with others and maintain sensitivity to patient concerns while working with other members of the Health Care Team, including nurses, physicians, etc., and to provide the best in comfort, caring and curing.


Who we are:

Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country.

We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment.

CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States.

With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.

Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.