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Customer Service Representative

4 months ago

Leesburg, United States Independent Insurance Center Full time

_Insurance Customer Service Agent _

**Responsibilities**:

- Quoting and Consultation:_
- Quote insurance policies with multiple companies to find the best coverage options for clients.
- Consult with clients to understand their insurance needs and provide personalized coverage recommendations.
- Educate clients about insurance products and answer any questions or concerns they may have.
- Policy Processing:_
- Process insurance policies and policy changes accurately and efficiently.
- Maintain detailed records of client interactions and policy transactions.
- Follow up with clients to ensure satisfaction and address any issues or concerns.
- Administrative Tasks:_
- Maintain follow-up and suspense files on outstanding orders and correspondence.
- Assist with administrative tasks such as filing, data entry, and document preparation.
- Keep up-to-date with industry trends and changes in insurance regulations.

**Requirements**:

- Active Virginia Property and Casualty (P&C) license is a must.
- Minimum of 2 years of experience in the insurance industry.
- Experience with AMS360 or similar insurance management software is preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Commitment to providing exceptional customer service.

**Benefits**:

- Competitive Salary
- Health and Dental Insurance
- Group Life Insurance
- Long-Term Disability Insurance
- Paid Holidays, Vacation, and Sick Leave
- Hybrid work schedule

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 2 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work
- Office

Application Question(s):

- What is your salary expectation?

**Experience**:

- Insurance sales: 2 years (required)

Ability to Relocate:

- Leesburg, VA 20176: Relocate before starting work (required)

Work Location: Hybrid remote in Leesburg, VA 20176