Hotel Valet Pt

**SUMMARY**: Responsible for greeting and assisting Guests with luggage and safely parking and retrieving vehicles along with other errands/deliveries in a courteous, safe and efficient manner while providing excellent guest service at all times.

**Essential Responsibilities and Duties**: (Specific areas of responsibility including, but not limited to)
- Greets and opens vehicle doors for Guests in a professional and friendly manner.
- Transfers luggage and packages to and from rooms, vehicles and loading areas.
- Provides Guests with a claim check when asked to store luggage/items. Returns Guests’ luggage/items upon the receipt and verification of claim checks.
- Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
- Visually inspects Guests’ vehicle upon receipt, and at the time of retrieval, for any vehicle damage.
- Accurately note all damage before moving a vehicle, immediately reports any subsequent damage to the Supervisor / Designee.
- Provide Guests with claim check for their vehicles.
- Delivers and receives Guests vehicles as quickly and safely as possible, may include running if necessary.
- Obey all speed limits, traffic laws, and vehicle operation policies of the Resort.
- Secure Guest vehicles properly by locking doors and windows and setting the parking brake.
- Direct self-parking Guests to appropriate parking spaces.
- Provides Guests with information about The Hotel and Resort as well as local amenities such as shopping, dining, nightlife and recreational destinations. Assists with local reservations as needed.
- Maintains and cleans designated lobby station (including doors and windows), baggage room and baggage carts; all while keeping Guests’ needs as the first priority.
- Delivers messages and valet (dry cleaning) to Guests’ rooms.
- Posts daily events in the lobby as needed.
- Fosters good relations with, and provides the maximum level of quality service to, outside vendors such as car rental companies, taxi services, tour and travel companies, limo services, etc.
- Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort and Guest information is consistent with privacy policies and procedures.
- Promptly reports any incident of Guest dissatisfaction or an unusual matter of significance to Manager/Supervisor.
- Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
- Performs other duties as assigned.

**Mandatory Requirements**:

- Must possess a high school diploma, G.E.D. or equivalent.
- Must be at least 18 years old.
- Experience in guest service and the hospitality industry as well as knowledge of common industry terms and practices preferred.
- Must complete Responsible Alcohol Service certification or have proof of current certification.
- Must be able to operate office equipment such as a computer, calculator and phone.
- Must have excellent organizational and time management skills.
- Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible and efficient.
- Must be able to communicate proficiently in English.
- Must possess and maintain a valid California driver license and a Black Oak Casino driver’s permit.
- Must be able to drive vehicles with automatic and manual transmissions, of various makes and models.
- Must be able to pass a mandatory drug test and background check.
- Must provide evidence of employment eligibility in the U.S.

**Physical Demands**:

- Must be physically able to perform all job requirements.
- Must be able to lift 50 pounds and occasionally more with assistance.

**Work Environment**:

- Must be able to work in a noisy environment.
- Must be able to work outside in all weather conditions.
- Required to work inside and outside with and around equipment, machines and motor vehicles; with possible exposure to vibration, dust, gas, steam or chemicals.