Hotel Valet

SUMMARY: Responsible for greeting and assisting Guests with luggage and safely parking and retrieving vehicles along with other errands/deliveries in a courteous, safe and efficient manner while providing excellent guest service at all times.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

* Greets and opens vehicle doors for Guests in a professional and friendly manner.
* Transfers luggage and packages to and from rooms, vehicles and loading areas.
* Provides Guests with a claim check when asked to store luggage/items. Returns Guests' luggage/items upon the receipt and verification of claim checks.
* Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
* Visually inspects Guests' vehicle upon receipt, and at the time of retrieval, for any vehicle damage.
* Accurately note all damage before moving a vehicle, immediately reports any subsequent damage to the Supervisor / Designee.
* Provide Guests with claim check for their vehicles.
* Delivers and receives Guests vehicles as quickly and safely as possible, may include running if necessary.
* Obey all speed limits, traffic laws, and vehicle operation policies of the Resort.
* Secure Guest vehicles properly by locking doors and windows and setting the parking brake.
* Direct self-parking Guests to appropriate parking spaces.
* Provides Guests with information about The Hotel and Resort as well as local amenities such as shopping, dining, nightlife and recreational destinations. Assists with local reservations as needed.
* Maintains and cleans designated lobby station (including doors and windows), baggage room and baggage carts; all while keeping Guests' needs as the first priority.
* Delivers messages and valet (dry cleaning) to Guests' rooms.
* Posts daily events in the lobby as needed.
* Fosters good relations with, and provides the maximum level of quality service to, outside vendors such as car rental companies, taxi services, tour and travel companies, limo services, etc.
* Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort and Guest information is consistent with privacy policies and procedures.
* Promptly reports any incident of Guest dissatisfaction or an unusual matter of significance to Manager/Supervisor.
* Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
* Performs other duties as assigned.

Qualifications

Mandatory Requirements:

* Must possess a high school diploma, G.E.D. or equivalent.
* Must be at least 18 years old.
* Experience in guest service and the hospitality industry as well as knowledge of common industry terms and practices preferred.
* Must complete Responsible Alcohol Service certification or have proof of current certification.
* Must be able to operate office equipment such as a computer, calculator and phone.
* Must have excellent organizational and time management skills.
* Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible and efficient.
* Must be able to communicate proficiently in English.
* Must possess and maintain a valid California driver license and a Black Oak Casino driver's permit.
* Must be able to drive vehicles with automatic and manual transmissions, of various makes and models.
* Must be able to pass a mandatory drug test and background check.
* Must provide evidence of employment eligibility in the U.S.

Physical Demands:

* Must be physically able to perform all job requirements.
* Must be able to lift 50 pounds and occasionally more with assistance.

Work Environment:

* Must be able to work in a noisy environment.
* Must be able to work outside in all weather conditions.
* Required to work inside and outside with and around equipment, machines and motor vehicles; with possible exposure to vibration, dust, gas, steam or chemicals.